Lockton

IT Specialist

Lockton San Francisco, CA
Lockton

IT Specialist

Lockton San Francisco, CA
1 week ago 134 applicants

See who Lockton has hired for this role

Your Responsibilities

Description:

  • Provides technical phone support, problem resolution and on-site technical support to information technology users
  • Evaluates needs, defines technical problems and works with appropriate team to ensure a prompt resolutions
  • Performs installation, maintenance, troubleshooting and support of moderately complex client/server systems and software
  • Assists end users in operation of computers, peripheral and software applications
  • Work with users and management to coordinate software, hardware, and systems applications to the business.
  • Responsible for handling or coordinating all Information Technology requirements at the desktop
  • Documents incoming requests and routes tickets to appropriate Information Technology Technician when required
  • Assists in hardware troubleshooting and replacement
  • Assists in software troubleshooting, installation, and configuration support
  • Moves, adds, and changes to desktop and network equipment
  • Simple user and account administration
  • Provides consulting and training as needed for IT systems and services
  • Documents incoming requests and handles help desk processes as appropriate
  • Provides hands-on assistance, troubleshooting, and installing PC and network hardware and software components
  • Provides exceptional customer service and adheres to the Lockton Philosophies
  • Supports Information Technology department's vision, mission, goals, and strategies
  • Assists in developing short-term and long-range objectives and strategies
  • Maintains awareness of new system procedures and processes, software capabilities, and other technological advances
  • Performs other work-related duties as assigned

Qualifications

Qualifications:

  • Bachelor's Degree in Computer Science, a related field, or equivalent education and/or experience
  • Minimum three years training and experience in computer hardware and software related areas with emphasis on workstations, networking, client/server, problem analysis, and diagnostic techniques
  • Strong project management, time management, initiative, and interpersonal skills required
  • Ability to complete continuing education requirements as needed
  • Ability to attend company, department, and team meetings as required, including industry training sessions
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
  • Ability to efficiently organize work and manage time in order to meet deadlines
  • Ability to travel by automobile and aircraft
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
  • Ability to work on a computer for a prolonged amount of time
  • Ability to work outside of normal business hours as needed
  • Legally able to work in the United States

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Insurance

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