About The Job
The next evolution of MRI is here!
neuro42 is a Bay Area startup developing point-of-care MRI and robotics for diagnosis and interventions of neurological conditions. Our vision at neuro42 is to arm neurophysicians with the finest in visualization and guidance technologies to provide best-in-class treatment solutions for their patients.
Join our team as the IT Support Technician.
Qualifications
The next evolution of MRI is here!
neuro42 is a Bay Area startup developing point-of-care MRI and robotics for diagnosis and interventions of neurological conditions. Our vision at neuro42 is to arm neurophysicians with the finest in visualization and guidance technologies to provide best-in-class treatment solutions for their patients.
Join our team as the IT Support Technician.
Qualifications
- Administration experience in GSuite and Office 365 domains
- Great communication skills with the ability to work as a team player
- Must be a self-starter that can work independently and deliver according to expectations
- Minimum of 2 years of tech support experience in the field
- Experience in customer service with a positive attitude toward helping clients
- Experience with Dropbox, Office 365, G Suite
- Excellent verbal, organizational and follow-up skills, can-do attitude, detail oriented
- High level of expertise in Linux and Windows, including installation and troubleshooting
- Familiarity with TCP/IP networking to include setting-up routers, switches and Wi-Fi
- Proficient in resolving hardware issues with PCs and servers
- Experience with installing network printers and troubleshooting printing operation
- Ability to lift up to 40lbs to set-up and move computer and server equipment
- Ability to assist team members with on-site installations of: network cabling, Wi-Fi access point mounting, IP network surveillance cameras, VoIP phones
- Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations
- Self-motivated individual who has a passion to ensure that program goals, objectives and tasks are completed in a timely fashion and exceeds standards
- The IT Support Technician will be able to provide troubleshooting and problem-resolution services to staff regarding a wide variety of hardware and software issues
- The IT Support Technician uses documented processes and procedures to execute required duties and can work with a minimum of supervision and assistance
- Desktop support (PC & Linux) experience
- Software and hardware support for day to day operational trouble-shooting (PC & Linux)
- Monitor and maintain security and patch level on all workstations to ensure all systems are updated, secured and protected
- Network and Server experience (WAN & LAN)
- Setting up network switches and network printers
- Mobile phone support experience with iOS and Android devices
- Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Proven track record for comprehensive, systematic troubleshooting, problem solving skills
- Demonstrated ability to achieve high level of customer satisfaction
- Ability to exercise good judgment in determining work and problem resolution priorities and approaches
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Technology, Information and Internet
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