Jr. Technical Writer

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. We have a fantastic opportunity available in Key and Asset Management for a Junior Technical Writer.

Part of Global Solutions, Key and Asset Management provides solutions that deliver secure, managed access to keys and equipment at the right time and place. Our solutions drive efficiency by removing the need for manual processes and record keeping. Good key and equipment management is fundamental to assure the best customer service, safety, compliance, and workplace productivity.

Your Role in Keeping the Future in Safe Hands…

As a Junior Technical Writer for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our highly technical Engineering team, making a genuinely positive impact in the lives of our customers. You will get to work on a team that keeps growing, innovating, and giving you room to be proactive, creative and develop unique perspectives on how various products and services interact with one another.

Reporting to the Technical Writer , you will specify, architect and maintain Key and Asset Management documentation and training materials for enterprise clients including hardware, software, and integrated applications and services. You will maintain and extend our existing range of technical documentation and training materials as well as play a pivotal role in delivering training courses on these products.

What You Will Do…

• Write and maintain product support documentation for customers and internal staff.
• Run training sessions and presentations for both internal and external customers.
• Attend planning/briefing meetings.
• Collaborate with developers and managers to clarify technical issues.
• Liaise with subject matter experts including R&D and marketing specialists.
• Organize information according to the user's needs.
• Generate and prepare illustrations and/or graphics.
• Index and catalogue material.
• Work on, manage, and prioritize multiple projects simultaneously.
• Create work schedules.
• Publish documents into and outside the business.
• Create videos or other multimedia content for customers and staff.
• Keep up to date with developments and enhancements in the products.
• Any other duties required to assist in supporting the achievement of company objectives.
  
  

What We Expect Of You…

• Computer Literacy with Microsoft Office and the Adobe Creative Suite, including InDesign/Photoshop/Illustrator.
• Knowledge of Help Authoring Tool software such as RoboHelp.
• Familiarity with CAD software such as Inventor/Solidworks or other similar software.
• Experience with video production and associated software.
• Experience with/Interest in graphic/product design as it relates to the PDLC and beyond.
• Previous training/education experience, including LMS experience.
• Willingness to research and keep up to date with best practices in the field.
• Management of workload and issue lifecycle with tools such as JIRA.
• Ability to work unsupervised while ensuring work remains aligned with project plans and updates.
• Ability to work across several projects simultaneously without loss of efficiency or productivity.
• Ability to solve technical problems on own initiative once trained, tempered with a willingness to seek expert assistance when required.
• Ability to react quickly and appropriately to changing priorities and unexpected demands.
• Flexibility and adaptability in tackling new tasks.
• Meticulous attention to detail.
  
  

What You Can Expect From Us…

• 11 paid holidays + 15 paid vacation days
• Company 401k match program (4.5%)
• Annual Bonus Plan
• Health, Dental, Vision, Life, & ADD Insurance
• Access to online benefits portal & ASSA ABLOY brand discounts
• High performance laptop
  
  

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors, and entrance automation.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.