The Junior Technical Infrastructure Consultant (Jr. TIC) is responsible to help maintain our customer lab system in our Solon, Ohio office. This includes hardware/software setup, updates and maintenance. The Jr. TIC will work closely work the OLR QA team to ensure systems are in a state needed for testing. Jr. TIC will also be mentored by Senior TICs on all aspects of the TIC role to help them grow professionally. This opportunity will suit a recent graduate or Junior Technical Consultant and comes with excellent training & progression.
We rely on our Technical Infrastructure Consultants to:
Frequently perform installation and configuration of Oracle Retail application.
Regularly setup and maintain applications, servers, hardware and software environments
Occasionally assist project teams in validation/testing of hardware and software.
Regularly support and troubleshoot OLR and client environments
Receive and setup new equipment as needed
Assist and lean staging OLR process
Requirements
The successful candidate will have:
Self-starter
Ability to work under pressure to adhere to SLA's
Clear communication
Good problem-solving skills
Troubleshooting capability in an independent way
Ability to quickly understand new complex situations
Ability to put in place quick workarounds, and then an action plan for root cause resolution.
Structured approach to problem resolution
Have a critical sense on existing problems and resolutions with the ability to propose improvements
Experience in Windows installation and imaging process
Experience in Java, XML, Ant scripting, Oracle Database, SQL Server Database
Experience Preferred:
Bachelor's degree in a Computer Science or related field
Experience in Windows PC support
Experience in Helpdesk Support
Benefits
Coffee, Tea, and Water in the office
Great Collaborative environment
Training and developing
Employer Benefits Program
A Certified Great Place to Work
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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