Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
Manage related to servers & Network document
Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
Research on new technologies, products and network equipment and share the
Information to coworkers.
Support our customers for Microsoft Active Directory environment, desktop application, E-mail and NW devices.
Escalation of problems when unable to resolve
Other duties as assigned by Supervisor
Provides advanced level technical support with the Microsoft suite of products (Windows 10, Microsoft 365, etc.)
Ensures successful completion of all daily tasks (externally and self-assigned)
Know and experience for Azure service and VM
Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
Report to supervisor
Qualification / Requirements:
English (Required), Japanese (Preferred)
Helpdesk support experience (Preferred)
2+ years of TCP/IP network work experience or equivalent knowledge.
Communication skills with customers, vender/carrier and company staff.
Documentation skills.
Microsoft office products (Visio, Word, etc.) skills.
Own car for visiting customer offices
Know Azure and VM
MCSA/MCSE (Desired)
CA Driver’s license
Benefits
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
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Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Telecommunications
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