Loan Servicing Specialist

Key Responsibilities

• Ensure all cash, and shadow cash is posted to the loan record within all timeliness and accuracy standards.
• Review and process invoices
• Order and process the ordering of collateral documents.
• Review restructure documents and checklist(s) and ensure that all modified loan terms are complete, accurate and consistent with servicing policies.
• Ensure the system of record reconciles to the outstanding indebtedness for all loan types.
• Demonstrate in depth understanding of the system of record to include but not limited to; capitalizations, deferments, waivers, payments in kind, consolidations, rate changes, default date / rate changes, due date changes, and expense reallocations.
• Reconcile clearing and custodial bank account activity where necessary.
• Display a strong sense of urgency regarding clearing applicable unapplied amounts from loan level suspense.
• Work closely with Asset Managers, Bankruptcy department, and Billing to research and resolve any discrepancies with the loan documents or system of record.
• Send clear and concise communications to all stakeholders detailing the nature of all changes in loan terms, and cash application.
• Ensure applicable documents are uploaded to the system of record as necessary.
• Resolve complex loan issues, ensuring the system of record reflects the loan terms per the applicable loan documents.
• Promptly comply with all audit requests related to the reconciliation of the system of record to the applicable loan documents.
• Process incoming invoices for prompt approval and payment
• Process non transfer request for a timely review and response.
  
  

Specifications

• Associate degree in business management or real estate is preferred or equivalent work experience.
• 2 years of experience with mortgage servicing, cash processing and relevant industry practices
• Commercial mortgage servicing related experience is strongly preferred.
• Experience reviewing and analyzing commercial loan documents; specifically, waterfall for payment application.
• Demonstrated analytical and problem-solving skills.
• Commitment to professional and personal excellence/achievement
• Ability to work independently in a multi-tasking environment.
• Ability to work flexible hours based on daily production.
• Mandatory month end attendance
• Strong team player
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to details
• Excellent PC skills, including word processing & spreadsheet applications.
• Evening and weekend work is at times required.
  
  

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening or weekend work may be necessary to meet deadlines.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.

Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

To learn more about E-Verify, including your rights and responsibilities please visit: e-verify.gov.