Logistics Coordinator

Runwise is looking for a Logistics Coordinator who is highly motivated, results-oriented, and eager to learn.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7,000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year.

THE ROLE

As a Logistics Coordinator at Runwise, you will have the opportunity to work closely with various departments including Field Operations, Scheduling, Onboarding, and Logistics and with various property management companies. You will be responsible for organizing dispatcher functions from our Scheduler, which includes reaching out proactively to customers, following up on customer scheduling questions, monitoring the field operations schedule, and tracking appointment confirmations. Each customer and each building has unique needs and you will help ensure Runwise delivers on our promise of both savings and excellent field service. You will be responsible for developing the weekly field schedule, coordinating with customers & confirming access. You will also be responsible for bridging the Scheduling and Warehouse teams, communicating with both daily and supporting tasks for both teams. You will work closely with the Warehouse Inventory Lead on picking, packing, scheduling, and building products.

Responsibilities Will Include, But Are Not Limited To

• Optimize the schedule based on geography, technician skill sets, and job types
• Calls customers to set up access for all upcoming jobs
• Sends email confirmations to customers for upcoming jobs
• Spearhead new processes that can make scheduling and Warehouse processes more efficient and better equipped
• Carry materials and tools around the shop for picking, packing, and storage
• Picking and packing install and service call bags and replenishing tech lead van stock
• Take calls, schedule technician appointments, obtain confirmations by reaching out directly to customers
• Build products as needed and evaluate dispatcher data
• Record customer interactions and boost the number of confirmed appointments
  
  

Who You Are

• You have excellent communication and organization skills
• You are detail-oriented & able to prioritize day-to-day tasks independently
• You have passion for building relationships and leveraging them to achieve success
• You are willing and capable of working busy, longer hours, especially during peak winter months
• Build products with high quality workmanship
• Ability to work alone and with other employees
• Ability to communicate effectively and clearly with all levels at Runwise
• Ability to identify and implement process improvement mechanisms and document standard work
• Excellent analytical and problem-solving skills, high attention to detail, and excellent communication skills
  
  

Requirements

• 2+ years of inventory-related or equivalent experience
• High School diploma or GED.
  
  

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

Salary (Hourly Rate): $30-$40 (Based on experience)

What You Believe

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.
  
  

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)
  
  

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.