Logistics Manager

Our client within the Shipping/Logistics industry is looking for an Insurance Claims Manager to join their growing team

Direct-Hire Position

Salary: $80-90K with Bonus

Location: Sandy Springs, GA

They are working a hybrid schedule 3 Days in Office/2 Days WFH after the training period

They are targeting someone with Shipping Industry experience

Summary:

As the Manager of Insurance and Claims, you will protect company assets while serving the interest of the company towards customers, insurers and third parties.

Responsibilities:

• Handle liability cargo claims and third-party liability claims with a medium to high level of difficulty and complexity in accordance with relevant manuals and procedures, in particular Claims Manual.
• Assist or handle liability claims of high complexity, including personal injuries, with a Senior Manager/Director of Insurance & Claims.
• Appoint independent surveyors.
• Request supporting documents from claimants and the organization.
• Review facts and merits of the claims in accordance with applicable contracts.
• Coordinate with insurers and total the accounts if respective policy deductible is exceeded.
• Initiate and handle third party recoveries.
• Coordinate assistance and involvement of attorneys representing company in litigations.
• Negotiate settlements.
• Administer claim files in Instra.
• Maintain proper documentation of claims file.
• Assist in the monitoring and analysis of risks with a view to loss prevention.
• Review, analyze and negotiate Service and Vendor contracts.
• Review and approve invoices from lawyers, surveyors and other third party service providers for accuracy. Obtain authorization for bookings.
• Administer in Instra the data relevant for reserves, estimates and statistical information.
• Coordinate with insurers, attorneys, experts and operations in the case of serious incidents to solve the situation and mitigate the loss in consultation with a Senior Manager/Director of Insurance & Claims.
• Provide advice on insurance, risk and liability matters with a medium level of difficulty in consultation with a Senior Manager/Director of Insurance & Claims.
• Obtain insurance certificates and/or confirmation of insurance coverage.
• Monitor and measure the workload of the staff to ensure effective and efficient process.
• Assist in the purchase of various insurance coverages as required in the local market in consultation with a Senior Manager, Director, or Senior Director of Insurance & Claims in conjunction with the Underwriting Team.
• Assist in the training of new employees and assure that all departmental and functional training is completed.
• Ensure consistent application of company policies to all personnel action.
• Assist the Senior Manager or Director of Corporate Insurance & Claims as needed

Qualifications:

• University Degree with a minimum of 3-5 years of experience in the Maritime Industry and/ or Claims handling experience or the equivalent combination of education and experience.
• Recognize and attend to multiple facets in unfamiliar issues and problems by applying a logical and systematic approach to analyzing and assembling relevant information from multiple sources.
• Bilingual English and Spanish is preferred.
• Make sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines.
• Adjust decisions to meet with changing circumstances or new information and provide a well thought out rationale for the decision.
• Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
• Willing to travel 20% of the time on customer visits, attending mediations, visiting areas or insurers, local and international is preferred.