Maintenance Technician - Student Housing

JOBPURPOSE:

Student housing property in Knoxville, TN is hiring for a Maintenance Technician.

Dependingonthesizeofacommunity,thecommunitymayhaveanAssistantMaintenanceSupervisor who oversees the Maintenance Technicians, assists the Maintenance Supervisor with administration, and also performs maintenance work orders.On smaller communities, the Maintenance Supervisors may oversee Maintenance Technicians directly.Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidents,guests,employeesandcontractors
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor
• Ensuringthecleanconditionofthecommunityatalltimes
• Maintainingthemaintenanceshopaccordingtopolicy
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor
• Spotcleaningthemodelandvacantunitsonadailybasis
  
  

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor
• Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager
• Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues
• Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
• InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident
• Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
• Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start
• Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized
• Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR
• On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff
• BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code
• Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed
• Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)
  
  
Monthly

• ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
• Car Checks
• BreezewayInspections
• SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control
  
  

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter)
• Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies
• Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current
  
  

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor
  
  

Qualifications:

• Workingknowledgeofelectric,plumbing,HVACandbasicconstruction
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn
• Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patient,even-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobe“oncall”weekendsandafterhours
  
  

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience
  
  

Certifications/ Licenses:

• CertifiedHVACasrequired
• Validdriver’slicenseandproofofinsurance
  
  

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:(Thesearethequantitativeandqualitativemeasures that this role will be evaluated and held accountable for).

Cooperation,Influence,Teamwork&BusinessRelationships–25%

• Collaboration&Teamwork–20%
• Cooperation–20%
• CustomerService–20%
• Influence–20%
• Internal/ExternalRelationships–20%
  
  

DecisionMaking/Initiative–25%

• Analytical&ProblemSolving–16.67%
• Decisive–16.67%
• PracticalJudgment–16.67%
• Action-Oriented–16.67%
• Confidence&RiskTaking–16.67%
• Effort&SelfDevelopment –16.67%
  

JobKnowledgeand/orJobSpecificSkills–25%

• JobKnowledge–16.67%
• Reporting–16.67%
• Multi-Tasking–16.67%
• WorkQuality–16.67%
• WorkQuantity–16.67%
• Creativity&Productivity–16.67%
  

Professional/Technical/CommunicationSkills–25%

• Ethics&Values–14.29%
• Integrity–14.29%
• Perseverance&Determination–14.29%
• Reliability&Punctuality–14.29%
• TimeManagement–14.29%
• Approachability&Composure–14.29%
• Verbal&WrittenCommunication–14.29%
  

Working environment and physical demands:

XOffice environment X Outdoors environment

X Mechanical facility X Changing weather conditions

X Toxic or caustic chemicals X Odors or fumes

X Electrical current X Loud machine/Equipment noise

X Above ground level X Confining spaces

PhysicalDemands:

Over2/3Time

Between1/3and2/3

Under1/3

Walking

X

Sitting

X

Standing

X

Climborbalance

X

Liftingunder10lbs.

X

Liftingover10lbs.

X

Reachwithhands&arms

X

Stoop,kneel,crouchorcrawl

X

Talk or hear X

TravelOutsidethearea

X

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