As the Manager of Client Success you will be responsible for leading our growing Client Success team and building processes to help drive client satisfaction, retention, and growth at scale. This role reports to the Director of Client Success.
Our Client Success team oversees all post-sales activities with our customers (renewable energy developers), including: client handoff from sales, new client onboarding, end-user software training, day-to-day support, issue management, and account renewals.
People leadership
Lead a fully remote client success team, including running weekly 1:1s, team meetings, and internal trainings.
Coach and motivate team members to help them grow and improve.
Recruit and onboard stellar new team members to build out our best-in-class success team and help them achieve results.
Manage day to day tasks and processes.
Lead process operations improvements to drive growth and retention smartly
Scale the team’s processes to meet exponential client growth and support needs by driving improvements to support resources, internal systems and processes, and optimizing the customer journey.
Develop internal and external resources to assist in team member and customer training.
Help identify best practices to increase client retention and reduce churn.
Lead projects to help improve user adoption, client experience, etc.
Communication / cross-functional work
Ensure Client Success team stays up-to-date on product updates, initiatives, and process changes.
Partner with cross-functional teams to streamline processes across Sales, Development, Product, and Marketing.
Help advocate for customer voice across organization.
Partner with leadership to operationalize company strategy/initiatives into CS process.
Previous experience effectively leading client-facing teams in client success, account management, or related function.
Experience at a SaaS software company is preferred but not required.
Adept people leader and coach who can continue to build a motivated and engaged team and help connect the Client Success role to the larger mission.
Ability to ideate strategies from scratch that will meet business objectives.
Shares our humble yet driven mentality and leads with an all-hands on deck approach.
Demonstrated experience in technical software sales/support and ability to learn quickly.
Is customer-driven and keeps the customer at the center of all our work.
Proven ability to implement metrics and data-based decision making to inform day-to-day operations.
Demonstrated ability to develop strategies and see them through to proven results.
Communicates effectively and is able to build buy-in and trust through relationship building.
Thrives in improving processes and increasing efficiency.
Proven ability to navigate ambiguity and thrive in a fast-paced environment.
Experience with renewable energy a plus, but not required.
Experience with Salesforce, Salesloft, Zendesk, Trello, and GitHub helpful, but not required.
About Us
PVcase focuses on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.
After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.
Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.
Get Ready to Enjoy
Security for your future with our 401(K) plan where we match 100% on your first 4% of contributions.
Health, dental and vision coverage.
Unlimited vacation, with a minimum of 3 weeks off.
Half-day Summer Fridays.
Remote work policy
Home office stipend to help set up your awesome home workstation.
Salary Range: Starting from $100,000 gross yearly. The final offer will depend on experience, competencies, and expectations.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Electric Power Generation
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