Manager, Implementation (North America)

Job Title: Manager, Implementation (North America)

Location: Remote  (US - eligible states only, see below)

  

Company Overview: 

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.  

 

Job Overview:  

We are looking for an experienced post-sales leader to join our Implementation Team. As a first-line manager, you will coach and develop a team of 7-10 Implementation Managers, support high priority customers, and drive key OKRs. You will collaborate cross-departmentally to ensure customers receive a world-class customer journey with Canto.

 

Key Responsibilities:  

• Lead, coach, train, develop and hire a team of high-performing dispersed Implementation Managers to help them drive towards individual and team targets.
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, utilization, and retention.
• Provide the team with guidance and support on building and maintaining strong customer relationships. Serve as a coach to navigate challenging customer situations and use cases.
• Partner with Sales, Support, Customer Success Managers, and Account Managers to drive successful business outcomes.
• Be a thought leader and present creative new ways to improve current processes.
• Create a culture of accountability and execution through data driven strategies.
• Support your team to drive successful customer adoption and engagement goals improving customer lifetime journey and value.
• Successfully resolve customer escalations for maximum satisfaction and positive outcomes
  
  
  

Qualifications: 

Required:

• 3+ years of experience managing and developing Customer Success or Implementation Teams
• 6+ years experience working on Implementation or Customer Success Teams in SaaS environments
• Experience managing remote teams and driving culture
• Proven track record of delivering on team goals and OKRs
• Technically minded and possess a strong problem-solving ability
• Ability to hire and onboard new Implementation Managers quickly and effectively
• Strong analytical skills, and can make data-driven decisions
  
  
  

Skills and Competencies:

• Excellent verbal and written communication skills, experience communicating with large and small groups
• Building cohesive teams, fostering collaboration, and leveraging diverse skills to enhance implementation effectiveness.
• Strong customer service orientation with the ability to understand and meet customer needs
• Ability to adapt to a fast paced, constantly changing environment
• Attention to detail and ability to solve complex challenges
• Provide transparent bottom-up and top-down communication
  
  
  

 

Elevate your Journey with Canto:  

🚀    Start-Up Spirit: Embrace the excitement and flexibility of a growing company. 

🛠️    Hands-On Impact: Your work directly contributes to our success. 

🌟    Learning by Doing: Our growth plans provide real-time learning.  

🤝    Close-Knit Team: Enjoy a tight-knit, supportive work environment. 

🔊    Open Communication: We value transparency and open dialogue. 

🧠    Problem-Solver's Paradise: Apply creativity to real-world challenges. 

⚖️    Work-Life Harmony: We respect the balance between personal and professional life. 

🌱    Growth Opportunities: As we grow, so do opportunities for our team. 

🌍    Cultural Exchange: Learn from diverse colleagues in a global setting. 

 

 

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Please note that this list may be subject to change and updates based on the company's operational requirements and staffing needs. Applicants are encouraged to check the eligibility criteria carefully before applying

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.