Manager, IT Service Desk & Infrastructure

Responsibilities

Kforce has a client that is seeking a Manager, IT Service Desk and Infrastructure in Irvine, CA. This role is technical, hands-on, and management.

Requirements

• 7+ years of experience managing IT Service Desk Analysts and Windows Server Administrators
• The ideal candidate will come from a small and fast paced environment with experience supporting an Azure transformation
• Experience managing IT Level 1 & 2 Support Team
• Experience managing and supervising System Administrators
• IT Service Management experience such as ITIL
• IT Incident, Problem and Change Management experience
• IT Ticketing Management experience with SLAs and Escalation
• Experience managing Windows and Mac IT environment
• Experience supporting Business and Office Applications
• Experience supporting Cisco Telephone Phone System
• Experience supporting IT Data Centers, Servers, Network, etc.
• Experience managing Data Backup and Restore
• Experience in Disaster Recovery Exercises
• IT Service Catalog, Purchase and Asset Management
• IT Training such as employee onboarding, business apps, etc.
• IT Vendor management experience
• Experience providing and after-hours support
• Exceptional IT customer support experience
• Excellent communication skills
• Candidates coming from an MSP are preferred
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.