Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for a Manager of Vendor Risk Management to join our Risk department. In this role, you will partner closely with internal stakeholders in the different stages of onboarding, managing, and terminating various vendors. We are looking for someone who can lead a team in quality and effective vendor management while finding ways to improve and streamline.
What You’ll Do:
Assist with onboarding new vendors including performing risk assessments, diligence, and direct follow-up with vendors
Work closely with business stakeholders including Legal, Compliance, Product, Operations, and Information Security teams on vendor contracting, onboarding, oversight, and engagement termination
Conduct risk-based due diligence on third parties and document results, as required. This may include a review of the vendor’s control environment as it relates to the services provided, financial condition, experience and reputation, operational capability, technology and systems architecture, and information security program
Prioritize and manage timely completion of business requests, vendor reviews and follow-ups to third parties
Perform ongoing, risk-based oversight for high risk third parties
Manage team to ensure timely and quality execution of diligence, onboarding and oversight activities
Drive resolution of diligence and monitoring findings to remediation, when needed
What We Look For:
3-5 years of third party vendor management experience
Financial services industry experience, including with regulatory requirements relating to third party risk management
Able to take direction and ownership of very detailed and complex processes
Strong project management, critical thinking and analytical skills
Excellent verbal and written communication skills with the ability to communicate complex and sensitive issues to internal and external audiences in a clear and persuasive manner
Prior people management experience
Prior experience with managing third party risk related to default servicing and/or call center operations a plus
Prior security risk management experience a plus
Prior experience in fintech a plus
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
#BI-Hybrid
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Financial Services
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