The primary focus of the Member Relations Coordinator is to receive incoming calls, greet members, guests and visitors and create a great first impression of the club and its outlets.
Essential Duties And Responsibilities
Answer all incoming phone calls and either assist member or direct them to the appropriate party.
Maintain a friendly service-oriented attitude among frequent interruptions from members, guests, staff and other visitors.
Reserve dining reservations for members in all dining outlets including Harry’s and the Grill Room.
Make other reservations as required.
Promote and support effective departmental and club communications with a prompt response to all inquiries and messages.
Maintain effective, confidential, secure record keeping.
Maintain intranet to ensure that daily schedules are accurate.
Ensure that work area is neat, clean, and organized.
Monitor and distribute all incoming company mail as well as any incoming member mail.
Assist with creating member guest credentials
Log incoming mail for the Accounting Department.
Assist with member inquiries and coordinate requests for services.
Perform any required administrative office work during the course of a shift, provided that member public areas are covered.
Maintain complete knowledge of all member functions and services offered.
Other duties as assigned.
Minimum Qualifications
High school diploma or equivalent.
Minimum two (2) years demonstrated experience in customer service and hospitality.
Minimum 18 years of age.
Demonstrated flexibility and aptitude for learning and establishing new skills and procedures
Possess computer skills, including, but not limited to, use of Microsoft Office Programs and Jonas Software.
Excellent relationship-building skills and desire to provide exceptional customer service.
Ability to communicate well with excellent professionalism, both orally and written, with members and employees.
Strong organizational skills with a proficiency in prioritizing, coordinating, multi-tasking, and following through with all task.
Detail-oriented.
Knowledge of effective office administrative practices and computer systems.
Ability to maintain strict confidentiality of all member, guest, and company information.
Ability to ensure compliance with brand standards, policies and procedures.
Ability to develop strong, productive, professional relationships with members, guests, staff and visitors.
Ability to maintain a cohesive team environment.
Ability to work well under pressure and to remain calm in stressful situations.
Ability to think quickly and make sound judgments.
Seniority level
Entry level
Employment type
Other
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Recreational Facilities
Referrals increase your chances of interviewing at Daniel Island Club by 2x