Network Support Technician

Abacus is looking for a Network Support Technician in the Silver Spring, MD area.

Responsibilities

• Monitor systems, applications, and network-wide performance at both a high level and detail level
• Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues
• Conduct Incident Management procedures and provide reports
• Comply with documentation and authorization requirements for configuration changes on validated systems
• Facilitate the exchange of information between Sales, Engineering, NOC, and Compliance teams
• Follow and further develop NOC policies and procedures
• Check and verify work completed by Tier 1 personnel for accuracy and timeliness
• Write how-to and other system specific documentation
• Delegate tickets to Tier 1 as appropriate
• Mentor NOC apprentices and Tier 1 staff
• On-call duties during your shift of responsibility
• Help plan shift priorities with NOC management during daily stand-ups.

Requirements

• 3+ years of experience as a system administrator, cloud operator, network ops technician, or similar
• Experience identifying and troubleshooting layer 1 equipment
• Understanding of networking and experience troubleshooting network issues
• Use and understanding of scripts to perform start/stop and new deployments of software on Windows and/or Linux systems
• Experience using cloud systems and deploying instances in a cloud environment, especially experience using Virtuozzo and VMware vSphere
• Experience with ticketing systems in a multi team and multi division environment
• Experience interacting with customers on the phone, in person, or through tickets
• Excellent computer systems troubleshooting skills
• Excellent communication skills, both verbal and written
• Ability to be self-managing and self-starting, working independently on multiple tasks
• Ability to work on-site shifts in Silver Spring, MD.
• Ability to work alternate shifts as necessary to help cover vacations, illness, etc.
• Need to be able to pass standard background investigation

Desired/Optional skills

while these are not required, having some/all of them will be a plus

• Experience with VMware software such as vSphere v6.7 or v7.0, NSX, and vRealize
• Experience with Virtuozzo software VHI 6.2
• Experience with administering Windows Server 2016 or later, including Active Directory and IIS
• Experience with administering Linux, especially Ubuntu, CentOS, and Debian
• Experience with open source tools such as Puppet, Proxmox, Observium, Netbox, GitHub/ GitLab, Bind DNS, etc.
• Experience with commercial security, DR, and systems management tools such as Ivanti, Solarwinds, Zerto, Commvault, Veeam, etc.
• Experience with administering Atlassian products for knowledge and ticket management such as Confluence, Jira Service Management, and Statuspage.io
• Experience working in a validated environment (HIPAA/HITRUST, etc)

Education Requirements

• Certifications in Virtuozzo, VMware, Windows administration, or Linux administration are a plus