ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.
VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
The primary focus of the Network & Systems Administrator II is to support the network infrastructure. This position will be responsible for installing, configuring, managing, and monitoring all network equipment such as routers, switches, and firewalls. Having in-depth knowledge of network equipment is key to the success of this position. This role will be required to provide network support for a broad range of programs, including planning, designing, and evaluating various components of the assigned network. The Network & Systems Administrator II is expected to design and provide specifications for the network topology as well as resolve highly complex problems such as VPN tunnels and ISP redundancy. In this capacity, performing needs assessments for various technologies is important to keep operations running smoothly.
The Network & Systems Administrator II will perform system backups, recoveries, ISP failovers and participate in disaster recovery exercises which will require some after-hours assignments. This role will be included in a weekly rotation with the infrastructure team and perform on-call support. This position works closely with other members of the IT staff in the implementation of IT projects. As a key member of the IT Team, this person will work to ensure that all mission-critical applications remain secure and highly available for 24x7 access.
Implementing and configuring specific network solutions to support server requirements, to include load-balancing, virtual private networks, firewalls, Voice over Internet Protocol (VoIP), Internet Protocol Security (IPSec), and cryptographic solutions
Proficient in creating network diagrams using various tools such as Visio and Lucid. Must be able to interpret and make necessary updates to technical documentation
Must be familiar with all network terminology such as TCP/IP, DNS, domains, DHCP, VLANs and Subnets
Proficient with Veeam administration
Tracks Veeam and AWS maintenance renewals and data usage
Familiar with cloud technology, AWS, and Azure
Performs system checks and network traffic analysis.
Administers Active Directory user accounts
Support Genesys ACD and IVR system
Administer/maintain Microsoft 365, VMware, and Nimble systems
Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes
Monitor and coordinate Help Desk requests and troubleshoot, analyze, and resolve issues promptly. Communicate with customers at all stages during the problem-resolution cycle. Escalate issues to the next level when needed
Hardware and software procurement. Preparing PO requisitions
Acts as an escalation for Systems Administrator I
Proficient with Dameware and other RDP solutions
Maintain software versions for network switches, firewalls and other network equipment.
Perform periodic system checks including physical and logical security assessments, maintenance of UPS/generator/HVAC/fire suppression hardware, and disaster recovery activities
Maintain VPN users and remote access protocols and devices
Familiarity with network switches, routers, and WAN/LAN topologies.
Ability to learn and work with access control systems and badge readers
Familiarity with the NIST cybersecurity framework, ISO/IEC 27001 standard, and other security protocols
QUALIFICATIONS & EXPERIENCE:
Good understanding of networking concepts in a Windows Enterprise 2019 R2 server environment.
Experience in setup and configuration of desktops and laptops, using Microsoft Windows 2011 Professional
Experience in installation and support of office productivity software such as Microsoft Office
Ability to work with minimal direction in a fast-paced/high-pressure environment
Ability to prioritize tasks and directly support the department managers
Good troubleshooting and error isolation skills
A+/Network+ certification is a plus
Experience working in a data center a plus.
EDUCATION:
A minimum of three (3) years of experience in the field is required.
Bachelor's Degree in Computer Science or equivalent preferred
Microsoft-related certification CCNP or CCIE preferred
SUPERVISORY RESPONSIBILITIES
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. Some local travel may be required to support the project in other offices.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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