Network Technician (Onsite)

Job Description

Black Box Network Services, the global leader in communication system integration, is looking for Network Technicians with a proven track record in:

• Racking and stacking of network devices
• Cable patching
• Physical layer troubleshooting
• Equipment disposal activities
• Installing and troubleshooting Cisco and Avaya IP phones
  
  

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.

Position Details

• Hourly position based upon experience & skill level
• Long term contract with possible contract extension or hire
• Standard work hours: Initially Monday to Friday 2:00pm-10:00pm (must be flexible to shift change when new facility opens by August 2024)
• Location: Customer Site located in Onsite - Secaucus, NJ 07094
• Client Addendum will need to be followed. Copy will be provided at the time of candidates offer acceptance.
  
  

Responsibilities

• The patching cabling between network equipment and customer’s network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer’s associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer’s network as directed
• Support carrier testing of circuits
• Assist with facilities efforts
• Power and uninterruptable power supply (UPS) restoral
• Water problems,
• Emergency cooling restoration,
• Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
  
  

Requirements

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets
• Must be able to perform rack and stack activities
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking.
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phone
• Must be able to program Cisco phones
• Must be able to install Avaya phones
• Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communications skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution
  

Experience And Education

• 3-5 years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required
• Preferred
• Relevant experience working in a large data center environment (supporting a minimum of 100 cabinets)
• Pre-made Fiber install and testing
• Experience with fluke testers
  

Physical Requirements

• Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.
• Vision: Requires the ability to perceive the nature of objects by the eye.
• Near Acuity: Clarity of vision at 20 inches or less.
• Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
• Far Acuity: Clarity of vision at 20 feet or more.
• Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
• Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
• Color Vision: Ability to identify colors.
• Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
• Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend.
  
  

About Us

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Visit blackbox.com to learn more.