NOC Technician (Multiple Shifts)

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Responsibilities

Peraton is looking for an onsite Network Operations Center Technician (Multiple Shifts) to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100's of applications.

What You'll Do:

• The mission of this group is to provide 24x7x365 operational and administrative support for the client
• Manage all incoming and outgoing support requests related to the network and business infrastructure
• Will work with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
• Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the FDA White Oak (10903 New Hampshire Ave, Silver Spring, MD) location.
• Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
  
  

Shift Schedule:

Sunday - Wednesday : 6am-2pm, 12pm-10pm, and 10pm-6am

Wednesday - Saturday : 6am-2pm, 12pm-10pm, and 10pm-6am.

Qualifications

Required Qualifications:

• High School level plus some advanced training; Minimum of 3 years
• Cisco networking skills
• 1-3 years of NOC experience
• SolarWinds monitoring experience
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills
• Must be a US Citizen
• Must be able to obtain and maintain a Public Trust Clearance
  
  

Desired Qualifications:

• Cisco CCNA Certification
• CompTIA Certification
• Knowledge of network technologies, connectivity, protocols, and security.
  
  

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care