Operations Assistant - Remote | WFH

Job Title: Operations Assistant

• Reports to:** Director of Operations
  
  

Position Summary

We are a dynamic social enterprise dedicated to spreading joy through food. Our mission is to produce and deliver high volumes of diverse cuisines to every demographic in New York City.

The Operations Assistant is a mid-level role designed to support our Director of Operations in overseeing Production, Packaging, and Warehousing activities. This position plays a key role in upholding our standards of service, quality, and excellence by ensuring precise documentation and diligent follow-through. This role requires a high level of reliability and confidentiality, as well as the ability to work both independently and as part of a team. Join us and become part of a team dedicated to delivering unparalleled hospitality.

Responsibilities & Duties

• **Support the Director of Operations:** Assist in processing Production & Quality, Shipping & Receiving documentation.
• **Inventory Management:** Handle inventory transactions including inventory transfers, receipts, and shipments.
• **Event Coordination:** Manage logistics for client visits, employee meetings, trainings, and events.
• **Administrative Tasks:** Complete a broad variety of administrative tasks for the Director of Operations.
• **Problem-Solving:** Utilize creative problem-solving skills to address challenging requirements.
• **Calendar and Communication Management:** Manage the calendar and inbound/outbound calls. Proficient in scheduling and managing Google Meet, Zoom, Teams, and other remote communication platforms.
• **Client Service:** Provide superior client service with internal and external clients, displaying a proactive, "can do" attitude.
• **Gatekeeping and Prioritization:** Act as the gatekeeper, prioritizing conflicting needs and handling matters confidentially, expeditiously, and proactively.
• **Process Improvement:** Suggest new processes/procedures to expedite projects and day-to-day workflow.
• **Schedule Management:** Work with the Director of Operations to plan, coordinate, and ensure their schedule and tasks are followed and completed.
• **Communication:** Foster open and frequent communication with the team to ensure expeditious support. Provide a bridge for smooth communication between the department and other internal teams; demonstrate leadership to maintain credibility, trust, and support.
• **Strategic Thinking:** Think strategically and see the "big picture" to successfully prioritize competing demands and recognize the impact of decisions on firm operations and client matters.
• **Critical Communications:** Proactively complete critical communications with a hands-on approach, including drafting acknowledgment letters, personal correspondence, and other tasks that facilitate the Director's relationships throughout the company.
• **Technical Proficiency:** Proficient with Google Suite, Microsoft Word, Excel, and PowerPoint, and can implement edits to documents in those programs.
  
  

Physical Demands

• **Office Environment:** Generally presents a standard office environment. This position requires on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development, and effective collaboration with colleagues and management.
• **Equipment Use:** Continually operates a computer, keyboard, mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
• **Physical Activity:** May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
• **Vision and Communication:** Vision abilities required by this job include close vision. Ability to operate a motor vehicle. Frequently communicates with other people and must be able to exchange accurate information in these situations.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Compensation

Pay range is $50,000.00-$70,000.00, depending on skill level, experience, and/or education. Compensation offered is also subject to local wage and hour laws.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Benefits

• Paid time off
• Health Insurance
• Equal Employment Opportunity: We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. To request reasonable accommodation, please contact us.
  
  

Requirements

**Qualifications and Requirements:**

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including partners, senior leadership, and internal/external clients.
• Expert-level written and verbal communication skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Emotional maturity.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
• Forward-looking thinker, who actively seeks opportunities and proposes solutions.
• Bachelor's degree required.
• Bilingual (English and Spanish).
• Five to seven years of experience supporting C-Level Executives.
• Experience and interest in operations.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.
  
  

Join our team and be part of a mission to spread joy through food!

Employment Type: Full-Time