Operations Manager

MISSION

Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers must comply with- making it easier for them to onboard and retain the right driver for their business. At Foley we just don’t help our customers stay compliant – we help them thrive.

A positive attitude is everything. At Foley, we’ve created a culture that rewards kindness, enthusiasm, and a can-do attitude. Whether we’re working together internally or helping a customer solve a problem, we approach every challenge with a sense of humor, optimism, and determination to succeed

MANAGER, BACKGROUND CHECK OPERATIONS (BGC)

As the BGC Operations Manager at Foley Services, you will spearhead the delivery of our comprehensive background checks and drug testing of our clients. While delivering unparalleled customer service you will oversee the efficient functioning of our operations, driving process improvements and ensuring compliance with industry standards. Your expertise will be instrumental in maintaining high-quality services, fostering a culture of continuous improvement, and achieving operational excellence. This person will partner with internal teams, vendors/suppliers and oversee a team of individuals.

Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!

This is a remote opportunity –

WHAT YOU WILL DO

• Oversee all aspects of Foley Services' operations, including day-to-day management and long-term planning.
• Develop and implement policies and procedures to maintain and improve an efficient and effective operations team. Improve the group’s profitability and margin through vendor management and volume driven staffing plans.
• Provide skills, products, process, and professional development training, coaching, and knowledge to all operations team members.
• Ensure compliance with all applicable laws and regulations while mitigating risks to the company’s operations.
• Design, implement and manage quality assurance programs.
• Develop and maintain relationships with key stakeholders, including clients, vendors, and Internal stakeholders.
• Stay up to date on industry trends and represent Foley Services at industry events and conferences.
• Partner with sales teams to ensure continuity and integration of sales and support processes and cross-functional communication as it relates to background screening.
• Analyze Key Performance Indicators (KPIs) function and provide reporting along with recommendations.
• Manage vendor and resource relationships to ensure quality and efficiency.
• Work with the finance team to ensure vendor invoices are accurate and appropriately proportioned.
• Interviewing, hiring, coaching, and developing a team of operations staff members.
• PBSA regulation management
• Protect company and customer information in accordance with company policies and procedures.

WHAT WE’D LIKE YOU TO HAVE

• Bachelor’s degree in business administration, or a related field.
• Excellent communication and people skills.
• The ability to comprehend, retain and apply complex regulatory information.
• Strong analytical skills and diligence to drive data driven decisions.
• Ability to oversee confidential information with discretion.
• Proven leadership and team management skills.
• Ability to develop and implement strategic plans.
• Experience in vendor and resource management.
• Strong in employee management and supervisor development - structured one on ones, KPIs, performance management (both positive and negative).
• Working with sales and onboarding teams to ensure smooth implementation processes.

IDEAL QUALIFICATIONS

• Experience in background checks, medical review offices, or a related area is preferred.
• Knowledge of federal, state, and local regulations regarding background checks and medical screenings.
• Experience working with background check and medical review software.
• Knowledge of industry best practices and emerging trends.
• Professional certifications (e.g., PBSA/FCRA).

WHAT YOU’LL LOVE ABOUT FOLEY

The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers feedback – on Trustpilot

Outstanding benefits. Three medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.

It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.

Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out: www.foleyservices.com

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