Operations Manager - Technical & SFX (BOH)

The Company BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST! Philadelphia Location Located in the heart of Center City Philadelphia, this will be the Company's 4th location, opening in Fall 2024. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam, and Slime; 5 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups. Essential Duties & Responsibilities : The Operations Manager will be the true owner of their team, working in collaboration with Shift Supervisors on the floor, also the General Manager and Assistant General Manager. Operations Managers are essential to the day-to-day operations of the business and lead with coaching up junior shift supervisors while focusing on their own development with AOR's (Areas of Responsibilities) assigned from the AGM/GM. This is a unique opportunity for a motivated techie to get a foot in the door and grow their role. If you have built your own PC, played with Raspberry Pi, or done tech support for an office, school, theater or entertainment facility, you have the skills we are looking for. This role will work closely with the HQ Tech team and the location General Manager. With support from the GM/AGM team, they will assist the management team in delivering amazing guest service while supporting all the initiatives of Beat the Bomb. As an Operations Manager, you will begin to learn stronger business skills while being assigned an Area of Responsibility. AOR's, as we like to call them, allows the team to take on a fraction of the responsibilities and learn with your team of coaches on how to operate a Beat The Bomb. Technical ability, Critical thinking, strong communication skills, and computer proficiency skills are a requirement for this role. Core Responsibilities Maintain exceptional guest-centered culture which exceeds customer expectations. Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements. Assist with maintaining the appearance and safety of the facility. Assist with managing and maintaining inventory and ordering of supplies in a timely manner. Assist with hiring, performance reviews, 1 on 1 meetings, scheduling, conflict resolution, and coaching. Address operational performance, productivity, and efficiency gaps and work with your team to implement measures to correct those deficiencies. Cultivate relationships with your staff and other businesses in the area to develop a strong culture that invites community relations. Critical Thinking, Communication, Leadership, and Computer Proficiency are some soft skills required for this role. Manage daily/weekly maintenance and replacement of all hardware and equipment in the space (cleaning computers, checking cable connections, compressor maintenance, HVAC filters, testing games, etc.) Additional Responsibilities Ability to work hands on with the staff within all departments Ability to manage opening and closing of the location, weekends, holidays, and all associated responsibilities of the location Oversight and the ability to manage all game rooms, game bays, event spaces, beer garden guests, and Bomb Room(s) - blasting guests with PAINT, FOAM, and SLIME! Help maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of! Engage and have fun, then engage again and have more fun...with our guests Leading the Team: Live and breathe the Core Values of BEAT THE BOMB: Bring Positivity Take Responsibility Build the Future Create the Fun Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience Oversight of staffing including recruiting, hiring, training, measuring employee performance, and helping them grow and reach their goals. Responsible for the creation, management, and coordination of staff schedules Responsible for running unit payroll. Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices. Our Ideal Operations Manager : You work collectively with your team, centered around your areas of responsibility. You like to get out in the community, make connections and build relationships. You like to get your "hands dirty" (we're a paint-blast facility, after all!) Proven people leadership with a successful track record in building positive service, cultures, and high team engagement. Tech Savvy - the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily Has a strong aptitude for technology and/or an interest and excitement to learn Is solution oriented Remains calm when faced with external pressures Ability to resolve conflict among customers and/or staff professionally. Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management. Approachability, trustworthiness, honesty, and a high level of integrity is required. Computer proficiency, critical thinking, conflict resolution, and leadership are strong core competencies for this role. Must have a strong sense of urgency with demonstrated ability to work independently and make effective, well-thought-out decisions. Qualifications : Minimum 1-2 years' experience (management experience required) Management of a facility that includes a food & beverage component, a plus IT Tech support a plus Knows the importance of driving exemplary reviews. Nights/weekends and holidays are required Strong personality and people skills are a must. Experience building and working within a team. Experience in Microsoft Office products required. Experience with G-Suite products preferred. Bachelor's Degree preferred. References upon request What we Offer: Competitive Salary and Quarterly Bonus Opportunities Paid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4 401k plan Referral Bonuses $500 Annual Learning Stipend for professional development Medical, dental, and vision insurance Transit Benefits Life Insurance Benefit An opportunity to advance or expand your career with company growth A chance to be a part of an exciting and fast-growing start up team Friends & family ticket discounts! Job Posted by ApplicantPro