From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Operations Supervisor
POSITION SUMMARY:
Under the general direction of Operational Program Leadership, the Operations Supervisor is responsible for the day-to-day activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
Conducts performance reviews and provides feedback to direct reports
Assist with the coaching of staff
Provides day-to-day instructions to team members on job responsibilities
Assist with the development of program training documents
Ensures open communication with the staff
Proactively identifies program issues and proposes ways in which to address their concerns
Maintains positive rapport with internal and external customers
Understands contract obligations
Assist in the development of project task plan and standard operating procedures
Analyzes reports for trends and gives recommendations
Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
Performs related duties as assigned
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting
Bachelor’s degree preferred
Previous 1+ years supervisory experience is required.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong interpersonal skills and attention to detail
Ability to communicate effectively both orally and in writing
Ability to manage multiple tasks
Working knowledge of Microsoft Office
Provide a climate for motivation and support
Ability to appropriately delegate tasks
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule
Must be flexible on schedule and hours
Some travel might be required
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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