Sky Zone is the world's first indoor trampoline park, dedicated to providing fun and safe entertainment for all ages. With locations across the globe, we offer a unique experience where guests can defy gravity and experience the thrill of bouncing, jumping, and flipping in a controlled environment. Our Hamilton, New Jersey location is seeking a dynamic and experienced Park Manager to join our team and lead operations at our exciting trampoline park.
Job Summary:
As the Park Manager at Sky Zone Trampoline Park in Hamilton, New Jersey, you will be responsible for overseeing all aspects of park operations, ensuring an exceptional guest experience, and leading a team of dedicated staff members. This role requires strong leadership skills, a passion for customer service, and a commitment to maintaining a safe and enjoyable environment for guests and employees alike.
Key Responsibilities:
Operational Leadership: Direct and oversee all aspects of park operations, including staffing, scheduling, facility maintenance, and adherence to safety protocols.
Team Management: Recruit, train, and manage a team of enthusiastic and customer-focused staff members, including front desk associates, court monitors, and party hosts.
Guest Experience: Ensure that all guests receive exceptional service and have a positive experience during their visit to the park.
Safety Compliance: Enforce safety guidelines and procedures to minimize risk and ensure the well-being of guests and employees. Conduct regular safety inspections and implement corrective actions as needed.
Financial Management: Monitor and manage park budgets, expenses, and revenue streams to achieve financial targets and maximize profitability.
Marketing and Promotion: Collaborate with the marketing team to develop and implement promotional strategies to drive park attendance and increase revenue.
Community Engagement: Foster positive relationships with the local community, schools, and organizations to promote the park and participate in community events and initiatives.
Inventory Management: Oversee inventory levels of park equipment, merchandise, and concessions, and coordinate replenishment as needed.
Problem Solving: Address guest concerns, employee issues, and operational challenges in a timely and effective manner, striving to find solutions that uphold the park's standards and reputation.
Continuous Improvement: Identify opportunities for operational improvement, employee development, and guest satisfaction enhancement, and implement initiatives to drive continuous growth and success.
Qualifications:
Minimum of 3-5 years of experience in a management role, preferably in the entertainment, hospitality, or leisure industry.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication, interpersonal, and customer service skills.
Proven track record of achieving operational and financial objectives.
Knowledge of safety regulations and best practices in a recreational environment.
Flexibility to work evenings, weekends, and holidays as required.
Benefits:
Competitive salary
Paid time off and holiday pay
Opportunities for career advancement and professional development
Employee discounts on park activities and merchandise
Join us at Sky Zone Trampoline Park in Hamilton, New Jersey, and be a part of a dynamic team dedicated to providing exhilarating experiences and unforgettable memories for our guests! Apply now to become our next Park Manager and help us take fun to new heights!
Employment type
Full-time
Referrals increase your chances of interviewing at Sky Zone by 2x