Location: Remote-first with preference for New York City
Type: Permanent, Full-time, Exempt
Travel: Required 3-4 times per year (minimum)
About Us
We are a nonprofit organization dedicated to transforming the tech industry by breaking down barriers and creating access for the next generation of talent. Our mission is to recruit and place early-career professionals from marginalized backgrounds into software engineering, data analysis, and mechanical engineering roles at major companies. We also work with these companies to build inclusive and equitable working environments.
Since our founding in 2016, we've grown into an independent nonprofit organization and a movement for belonging in the tech workplace. As of 2022, we've connected nearly 400 Fellows with jobs at more than 50 employers. We believe in a world where success is not limited by access, and where the jobs of today and tomorrow create opportunities for ALL.
About You
You are a people-oriented, detail-focused, and passionate team player who genuinely enjoys nurturing partner relationships. With a resilient mindset and a love for growth, you see challenges as opportunities and approach them with curiosity. You lead with inquiry, seek to understand different perspectives, and view mistakes as chances to learn rather than failures.
Your "can-do" attitude and recognition of the importance of mutual feedback make you an ideal candidate. You believe that racial equity, diversity, and inclusion are essential to success and are motivated by the potential to drive meaningful systemic change. You also understand the importance of self-care in sustaining your efforts in this impactful, mission-driven work.
About The Role
As a Partner Success Manager, you'll report to the Associate Director of NYC and manage a portfolio of 5-10 Host Company accounts with a minimum annual revenue of $250K. Your primary responsibility will be ensuring a successful experience for host companies, supporting the matching and hiring of Fellows, and driving partnership renewal rates to advance the sustainable growth of our program.
Key Responsibilities
Partner Stewardship
Manage the program life-cycle experience for corporate partners
Onboard new partners and support their racial equity, diversity, and inclusion (REDI) goals
Maintain regular communication with partners to ensure timely submission of deliverables
Conduct monthly check-in video calls to review REDI actions, design thinking sessions, and feedback
Establish a constructive feedback loop with partners
Retain a minimum of $250K (NYC) partner revenue annually, with an 80% renewal goal for contracted internship roles
Systems and Operations
Support logistics of the 9-month program cycle, including internship matching
Create customized bi-annual reports for account performance reviews
Manage the Applicant Tracking System (ATS) to support successful intern matching
Utilize the Customer Relationship Management (CRM) platform to track partner communications
Contribute to impact reports and partner surveys
Collaborate on designing and facilitating "Pitch Day" events
Racial Equity, Diversity, and Inclusion (REDI)
Hold partner companies accountable to their REDI commitments
Lead difficult conversations when necessary to ensure Fellow success and partner accountability
Curate and manage REDI and talent acquisition events
Inform REDI programming and Fellow curriculum based on partner feedback
Coordinate partner-facing REDI events, including logistics, promotion, and feedback collection
Qualifications
Commitment to racial equity, diversity, and inclusion principles
Experience in corporate account management, business consulting, or customer support
Ability to drive relationship management autonomously while managing team-wide projects
Excellent interpersonal, verbal, and written communication skills
Highly organized, solutions-oriented, and able to multitask in a dynamic environment
Effective project management skills with strong attention to detail
Willingness to engage in feedback conversations and continue learning about REDI practices
Shares our values of community, advocacy, resiliency, and empathy
Bonus Qualifications
Strong ability to give and receive feedback on REDI topics
Proficiency with technical recruiting approaches and evaluation metrics
Familiarity with graphic design platforms (e.g., Canva)
Comfort with ambiguity and experience in fast-growing startups or nonprofits
Knowledge of current trends in tech, innovation, and Human Resources practices
Compensation & Benefits
Base salary range: $75,000 to $95,000 (commensurate with experience and potential)
Up to 10% annual performance-based bonus
Generous time off benefits: 20 vacation days, 24 paid holidays, and remote flexible Fridays year-round
Comprehensive medical and dental insurance
401(k) with matching and other elective benefits
Dedicated funds for professional development
Join our team and be part of a movement that's changing lives and reshaping the tech industry! If you're passionate about creating equitable opportunities and driving meaningful change, we want to hear from you.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Human Resources Services
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