Patient Service Representative - Traveler

Job Description

***HOURLY RATE DEPENDS ON EXPERIENCE AND EDUCATION***

REQUIREMENTS: Apply to this position only_ if_ you meet at least one of the following criteria:

• You have a 4 year degree and wish to get your foot in the door for a career in Health Care Administration and have aspirations to be in management one day
• If you have training as a medical administrative assistant and are looking for a foot in the door.
• If you have experience at the front desk of a medical office.
• If you have worked in customer service for at least 2 years within the past 3 jobs.
  

JOB SUMMARY - This Position Is Primarily Responsible For

• Maintaining the front desk position
• Checking patients in and out for their appointments
• Operating a multi-line telephone system
• Verification of insurance eligibility
• Relieving doctors and other medical personnel of administrative and clerical work, and performing other clerical duties as needed.
• Bilingual preferred but not required.
  

DAILY TASKS - Core duties and responsibilities include (however are not limited to) the following:

• Oversees the intake and processes thereof of patients entering and exiting the facility
• Greet and direct patients, salespeople, and visitors
• Check patients in and out for scheduled appointments
• Answer phones, make appointments, and direct phone caller to appropriate personnel as needed
• Schedule appointments both on the phone and as patients exit their office visit
• Verification and collection of patient payments, co-pays, and balances
• Documenting of non-clinical patient related requests
• Print labs and orders
• Answer questions about organization and provide callers with address, directions, and other information
• Receive mail and packages
• Send and maintain faxes in patients' documents
• Obtain proper permissions for medical records
• Follow all HIPAA privacy and OSHA regulations
• Perform other clerical duties as needed
  

SKILLS / ABILITIES - To perform the job successfully, an individual should demonstrate the following competencies:

• Candidate must have excellent computer skills. This entire position is a high pace environment and fully reliant upon the use of a computer.
• Must have good communication skills in English. Knowledge of proper grammar, spelling and punctuation is a must.
• Ability to establish and maintain effective working relationships with all employees and patients.
• Ability to work effectively under pressure and deal with strong personalities
• Ability to identify problems and recommend solutions to improve processes
• Ability to establish priorities and coordinate work activities to effectively manage your time
  

Education And/Or Experience

• Must have a High school diploma or general education degree (GED)
• We prefer a 4 year degree or 2 years related experience and/or training; equivalent combination of education and experience is acceptable.
  

PHYSICAL DEMANDS/WORK ENVIRONMENT:The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk; sit; use hands and fingers, handle, or feel and talk or hear.
• Frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.
• The noise level in the work environment is typically moderate.
  

Job Type: Full-time

Schedule

• Monday to Friday
• Some Saturdays
• 8 hour shift
• Day shift
  

First Choice Pediatrics’ an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are a drug free environment; employees are subject to random drug screening.

Job Type: Full-time

Salary: $14.00 to $16.00 /hour