WorkWave

Payment Operations Specialist

WorkWave Holmdel, NJ
WorkWave

Payment Operations Specialist

WorkWave Holmdel, NJ
2 weeks ago 49 applicants

See who WorkWave has hired for this role

WorkWave provided pay range

This range is provided by WorkWave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $75,000.00/yr
This role is a key contributor and stakeholder in maintaining and managing our day-to-day, monthly and annual Payfac operations, KYC/AML and risk portfolio, building out resource material and providing backup to the Compliance Officer. Accountable for all payment operations, launching new projects/migrations internally with the PMO team, leading cross functional team meetings on behalf of the payments team and implementing policies and procedures that reduce risk while improving overall performance. WHAT YOU'LL DO:

  • Act as SME for WorkWave Payments (WWP) with internal support, account management and sales teams daily and monthly.
  • Serve as backup to the AML Compliance Officer for sufficient coverage
  • Perform detailed analysis of payments-related data
  • Create and maintain evolving KYC/AML Underwriting policies and procedures
  • Active member of the Fraud team and communicating across teams on next steps
  • Review daily output of suspect transactions with direct follow up and conclusion to applicable clients to confirm Yes/No incidence of fraud or other irregularity
  • Create and maintain company policy and procedures for company acquisitions/ownership changes when it relates to WWP to ensure proper 1099 tax reporting
  • Align with teams on creating process maps on operations
  • Process payments and partner with ops and financial audits
  • Lead internal and external audits
  • Support VP and Senior Manager with migration planning
  • Partner with PMO for cross-functional process-related support
  • Assist with successful completion of KYC audits and annual PCI certifications.
  • Identify specific issues and applicable trends impacting WorkWave Payments operations and WorkWave product strategies – in support of defining product/solution requirements with Product Owner and business priorities with Payments Director
  • Oversee daily transaction monitoring and underwriting
  • Assess monthly fee changes, rate adjustments, MID closures and MID reconciliation
  • Align with finance to ensure WWP fees are billed with accuracy and on time
  • Approve and review Bank Account Changes and company bank change policy.
  • Coordinate Monthly Price increases between Infinicept, Salesforce and Sales team
  • Maintain and assess vendor relationships


WHAT YOU'LL BRING:

  • BA/BS degree preferred
  • Minimum 3 years experience with Payfac platforms, Card/ACH/RTP/alternative payments processing background, data management (in Salesforce and/or equivalent), payments data analysis, software integration orientation
  • Experience with Slack, Confluence, JIRA, Excel, Google/MS Suite, Salesforce (or equivalent)
  • Preferred: Compliance (BSA/KYC/AML), Wireframes, Basic understanding of API technology
  • Ability to solve gaps/issues in software and payment platform & process
  • Ability to escalate problems to work with Customer Service when needed
  • Excellent cross-team communication and collaboration skills
  • Strong organization and time management skills
  • Strong attention to detail
  • Critical thinking skills and the ability to be flexible and adaptable


A GLOBAL COMPANY WITH A LOCAL PRESENCE:

  • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired
  • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
  • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
  • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
  • With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
  • Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze
  • We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. RELAX, WE'VE GOT YOU COVERED:
  • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND..
  • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
  • Tuition reimbursement
  • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
  • 24/7 access to virtual medical care with Teladoc
  • Quarterly awards based on peer nominations
  • Regional discounts and perks
  • Opportunities to participate in charitable events and give back to the community GROW WITH US:
  • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
  • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
  • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM!
  • 10 Time winner of Best Place to Work in New Jersey by NJBiz!
  • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
  • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position


  • Seniority level

    Not Applicable

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Software Development

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