University of Pittsburgh

Pitt IT Customer Success and Engagement Support Technician

On site IT support for University academic departments, research labs, and administrative offices.

The incumbent must have the ability to be mobile around campus, provide exceptional customer service, be willing to assist peers while facilitating the success of the team. Must manage tasks efficiently while meeting deadlines and possess excellent communication skills.

Basic IT skills, troubleshooting skills, customer service skills.

Knowledge of both Windows and MacOS preferred.

Equivalent combinations of education, relevant experience, and industry certifications may be considered per University guidelines.

All Temps

Department

Pitt IT Contract Services

Campus

Pittsburgh

Minimum Education Level Required

Associate's Degree

Minimum Years Of Experience Required

3

Average number of working hours per week for this assignment

37.5

Work Schedule

Monday - Friday, 8:30 a.m. - 5:00 p.m.

Is there a potential this assignment will result in a regular Staff position?

Yes

Work Arrangement

On-Campus: Teams that work on campus, in an office, or in a lab.

Requested Pay Rate

24.00

Visa Sponsorship Provided

No

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents

Resume

Optional Documents

Cover Letter
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Higher Education

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