Preferred Communities Case Manager

Job Summary

Provide Intensive Case Management to families and individuals that include intake and assessment, specific service deliveries, as applicable, and referral to community organizations and/or component services within the Program for public assistance, health care, employment and supportive services.

Agency Expectations of Employee

• Supports the Mission, Vision, and values of the agency.
• Is sensitive to the cultural diversity of colleagues and clients served.
• Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
• Sets limits and maintains the helping role of the practitioner and intervenes appropriately to meet the needs of the persons or family members served.
• Believes in the capacity of people to grow and change.
  
  
  

Role And Responsibilities

• Manages, develops and administers policies and procedures for daily operations of the Preferred Communities project.
• Participates in research and development of the project and manages project activity while making sure guidelines set by funding sources are being met.
• Develops and implements short and long term planning and activities.
• Provides direct case management services to clients, including needs assessment, service planning, provision of information and referral services and follow-up with clients.
• Conducts client intake and assessment; generates service plans; work with clients to ensure short-term goals are met; participates in case conferences.
• Opens Intensive Case Management case files as referred by resettlement case managers. Receives referrals from Case Managers and Counselors for Healing Circles.
• Organizes groups of referred clients into Healing Circles and develops activities for each.
• Coordinates Healing Circle activities with Counselors and Interpreters.
• Teaches or leads Healing Circle activities.
• Helps refer and enroll clients in health and mental health services
• Coordinate service delivery by assisting clients to enroll in services both within the program and with community partners.
• Maintain a professional appearance and behavior as a representative of the Agency and Program.
• Discharge duties using independent judgment and discretion.
• Collects, analyzes, interprets and reports on project data and prepares statistical and narrative reports for services provided.
• Documents activities with clients in case files.
• Attend and actively participate in Agency and Program meetings, conferences, in-service trainings and other meetings deemed appropriate.
• Review USCCB provided webinars, handbooks and other training materials to build case management capacity.
• Provide interpretation services, both within the Agency/Program and to outside the Agency partners, if applicable.
• Complete and submit a time accounting document on a daily basis as determined by the director of Refugee Services.
  
  
  

Qualifications And Education Requirements

Education: Minimum: Possession of a four year undergraduate degree (Bachelor Degree) with or without experience.

Experience: Prior Case Management experience in social services field preferred. Experience with people from a culture outside the United States. Empathy for and understanding of refugees preferred.

Registration, licenses, certifications or special training: Fluency in English and a language of populations served by STVCC Refugee Services is desirable. Competency in basic computer programs including all MS Office programs. Prefer ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.
• Ability to stand and/or walk up to 8 hours per shift.
• Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 25 pounds.
• Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time.
• Noise in the work environment is usually moderately quiet but can be very loud at times.
• Work in an environment with various degrees of discomfort.
• Driving as needed throughout the day.
  
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Notes

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.