Program Manager

Certified as a Great Place to Work®, DoorLoop helps property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable all-in-one property management software.

We know what it takes to build a world-class company – and it all starts with a world-class team. If you want to work with a fast growing tech startup that values transparency, feedback, and growth, DoorLoop is for you.

The Role

The Program Manager at DoorLoop will play a pivotal role in the organization and execution of high-impact, cross-functional initiatives. This role will focus on collaborating with stakeholders across the business to plan, execute, measure, and communicate strategic projects and workstreams. You will also own the ongoing management of strategic projects and workstreams, ensuring that programs continue to operate at peak efficiency and effectiveness. You will support and foster effective communication and collaboration across individuals, teams, and departments, promoting a culture of transparency and engagement that drives program success, in the form of KPI growth.

As a Program Manager at DoorLoop, you will:

• Implement program management best practices to efficiently and effectively plan and execute on high-impact, cross-functional projects across the company.
• Identify and coordinate interdependencies associated with each program you own.
• Identify, communicate, and mitigate risks associated with each program you own.
• Scope and build out program schedules, then communicate and manage program deadlines effectively in order to ensure that projects and workstreams are completed on-time and on-target.
• Identify, request, justify, and allocate resources and budget expenditures as required to ensure the successful execution of each program you own.
• Communicate effectively with internal and external stakeholders about program plans, progress, problems, and solutions.
• Define, measure, and track KPIs related to projects and communicate trends, identify root causes, and outline data-driven recommended actions.
• Organize and facilitate strategic planning exercises on a Quarterly, Half, and Annual basis, then actualize these strategic plans into effectively scoped programs.
• Collaborate with stakeholders across DoorLoop to define and implement best practices around project planning, management, organization, and communication.
• Provide company-wide training to individuals, teams, and departments on how to effectively manage projects and programs, including best practices on how to set deadlines, build a project plan, communicate with stakeholders, run a meeting, etc.
• Build and maintain project management resources, like business case templates, project plans, Gantt charts, and project trackers.
• Serve as an internal resource to help functional leaders organize and kick-off projects across DoorLoop.
• Provide executives and department leaders with recommendations and consultation to improve teamwork across the organization.
• Develop and build on relationships with all employees for increased efficiency of existing programs, projects, and initiatives.
  
  

About You

People that do best in this role have these personality traits and work habits:

• Strong communication and collaboration skills at both the executive and team levels.
• Proven experience with process design and ability to work with cross-functional resources to identify and correct process gaps and inefficiencies.
• Problem-solving, time management, and conflict resolution management skills.
• Detail-oriented with strong project reporting skills, focusing on interdepartmental communication.
• Ability to thrive in a fast-paced environment and adapt to changing requirements and priorities.
• Motivated by KPIs and metrics-driven success.
  
  

Qualifications

• 5+ years of professional experience in a high-tech organization, including at least 3 years of related experience focused on project or program management, strategy, and/or operations.
• Proven experience in managing and communicating with cross-functional stakeholders, with an emphasis on problem-solving, time management, and conflict resolution management.
• Demonstrated ability to apply quality consistency and best practices through program planning, kickoff, execution, maintenance, and closing phases, all while tracking measurable business outcomes and benefits.
• Strong project reporting skills, with a focus on interdepartmental communication.
• Excellent verbal, written, and presentation communication skills.
  
  

Bonus Points

• Experience in a SaaS company is a major plus.
• Familiarity with project management tools and methodologies.
• Experience working in a startup environment.
• Ability to speak multiple languages.
  
  

Benefits

• Unlimited paid time off with unlimited personal, vacation, and sick days.
• 401k with 4% matching. No time delays with instant vesting. Enroll and keep all money on day 1.
• 100% paid health insurance including medical, dental, and vision on Cigna's PPO Open Access Plus plan, and 25% covered for dependents.
• $100,000 life insurance policy to take care of your loved ones.‍
• Short-term and long-term disability insurance for unexpected events.
• ‍Company expense card and a monthly stipend for any business expenses (training courses, certifications, equipment, whatever you want!).
• World-class training program where you're paired with an onboarding buddy to ensure your success.
• Work on Lincoln Road (for those working in our Miami office), the most vibrant street worldwide with great restaurants, activities, and walking distance from the beach.
• No micromanagement - We believe responsible people thrive on freedom.
• Great equipment - Ergonomic chairs, stand-up desks, Mac or PC laptops, dual monitors, and more.
• No rules - No dress code, policies, or handbooks. Just do great work & have fun!
• Get paid bi weekly with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more.
  
  

Additional Information

Please only apply if you're very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously.

You will work directly with our co-founders and will receive training on all tasks.

This position is one with many responsibilities that will continually change as we continue to grow. The most important part is that you learn as much as you can from others around you, and help improve the company in any way possible.

Learn more about us from our careers page. We look forward to hearing from you soon!