This Project Coordinator position supports Project Managers and/or Program Managers in the Client Services department, specifically in Settlement or Notice Administration. In supporting overall project execution, the Project Coordinator will partner with several internal operational groups including: Contact Center, Claims Processing, Data Services, Disbursements, Print & Mail Services, and Website and Software Development.
Job Responsibilities:
Continually track and deliver on-time, required project deliverables, ensuring Simpluris quality standards are met
Appropriately identify risks and immediately escalate to the Project/Program Manager along with proposed solutions, if necessary
Foster good working relationships with operational groups to ensure clear lines of communication as it relates to project execution and project deliverables
Research client and claimant inquiries and communicate findings to clients, claimants, and/or other operational groups.
Identify and communicate any process issues with Project Manager, others in the project team, and operational groups, as appropriate
Provide detailed project reporting, and perform analysis and quality control of all client reports
Draft project-related documents, including but not limited to: timelines, website content, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures for various operational groups
Other duties as assigned
Requirements
(Preferred) 1+ year of Settlement Administration industry experience or relevant legal services or legal industry experience with direct client/customer contact in a professional environment
Excellent verbal and written communication with critical thinking skills and the ability to quickly and efficiently gather and process information
Experience with MS Office Suite, specifically Word, Excel, and Outlook
Benefits
If you think you have what it takes, come join our growing team of purpose driven people!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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