Project Coordinator - Customer Representative

Job Description

Position Overview & Expectations:

The coordinator position is a fast-paced, highly important position that requires exceptional organizational skills, detailed communication skills, and ability to work with others in the residential construction industry. Must be able to prioritize multiple tasks and requests within their workday to meet deadlines.

The coordinator must work effectively with team members, project supervisors, and juggle projects efficiently; work independently taking initiative, using sound judgment and reasoning to complete tasks quickly and successfully.

Key Contributions:

• Contribute to the effectiveness of the company’s reputation by assisting completion of projects on time.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain a professional working relationship with building/fire inspectors, and customers, including scheduling, service needs, etc.
• Support to executives and department managers with proper documentation, option coordination, change orders & purchase order follow up.
• Daily client verbal and written communication, correspondences, reports and follow up when directed.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Track and follow-up all customer requests in a timely manner.
• Manage large volume of customer calls in friendly and courtesy manner with outstanding customer service.
  
  

Required Qualifications:

• Previous experience in customer service is required.
• Experience in residential construction industry is preferred.
• Familiarity of electronic devices and knowledge with the following software: Word, Excel, Outlook, etc.
• Dependable and reliable with a strong work ethic; maintains confidentiality and high ethical standards.
• Bilingual in English & Spanish a plus.
  
  

Compensation, Benefits & Hours:

• Hourly wage range is $25 - $32 per hour, depending on level of experience.
• Full benefits- Including paid vacation, paid holidays, paid sick, 401k, medical & dental.
• Hours of operations are from 7am – 4pm Monday thru Friday.
  
  

Company Description

Residential Fire Systems Inc. is a subcontractor to the residential construction industry that designs, engineers, & installs fire sprinkler systems and fire alarm systems. We design & install these systems in Single Family Residential Tracts, in Multi-Family condominiums and apartments, and in Custom homes in the 6 counties of Southern California: Ventura, Los Angeles, San Bernardino, Riverside, Orange, and San Diego.

Residential Fire Systems Inc. is a subcontractor to the residential construction industry that designs, engineers, & installs fire sprinkler systems and fire alarm systems. We design & install these systems in Single Family Residential Tracts, in Multi-Family condominiums and apartments, and in Custom homes in the 6 counties of Southern California: Ventura, Los Angeles, San Bernardino, Riverside, Orange, and San Diego.