Quality Assurance and Improvement Specialist

Homebridge believes that quality care comes from skilled and supported caregivers. As California's largest employer-trainer of caregivers and the State's largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.

In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly-diagnosed IHSS MediCAL beneficiaries each year, with a staff of more than 300 caregivers. The agency is also the major provider of training courseware to IHSS Career Pathways, a statewide program for government-funded in-home caregivers.

We are passionate about creating impact in the lives of those we serve.

Position Summary

By focusing on quality assurance and continuous improvement processes, The Quality Assurance and Improvement Specialist provides a structured approach to monitoring, evaluating, and enhancing service delivery. Reporting to the Senior Director of Program Operations, the QA Specialist collaborates with program teams to identify areas for improvement, develop strategies for change, and implement quality initiatives that align with the agency's strategic goals. This role does not involve managing staff but emphasizes process management and improvement.

Essential Job Functions

Quality Assurance and Improvement Processes

• implement quality assurance protocols and procedures to ensure compliance with regulatory standards and agency policies.
• Monitor and evaluate program performance through regular audits, data analysis, and stakeholder feedback.
• Identify areas for improvement and collaborate with program teams to develop and implement corrective actions and improvement plans.
• Conduct root cause analysis to identify underlying issues affecting program quality and performance.
• Create and maintain documentation of quality assurance activities, findings, and improvement plans.
  
  

Data Analysis and Reporting

• Collect, compile, and analyze data related to program performance, client outcomes, and service delivery processes.
• Utilize quantitative and qualitative data to identify trends, measure impact, and inform decision-making.
• Prepare detailed reports and presentations on quality assurance findings, improvement initiatives, and program performance for internal and external stakeholders.
• Develop and maintain dashboards and other data visualization tools to track and communicate key performance indicators (KPIs).
  
  

Collaboration and Communication

• Collaborate with program teams, management, and other stakeholders to ensure alignment of quality assurance activities with strategic goals.
• Facilitate cross-functional meetings to discuss quality issues, share best practices, and develop improvement strategies.
• Serve as a subject matter expert on quality assurance and improvement methodologies, providing guidance and training to staff as needed.
• Communicate findings, recommendations, and progress on improvement initiatives to senior leadership and program teams.
  
  

Initiative Development and Project Management

• Lead quality improvement projects, ensuring timely and successful completion.
• Identify and organize resources necessary for quality initiatives, including tools, training, and support.
• implement systems and processes to streamline quality assurance activities and promote continuous improvement.
• Evaluate the effectiveness of improvement initiatives and make recommendations for ongoing refinement and sustainability.
  
  

Quality Assurance

• Monitor and evaluate the effectiveness of outreach strategies and activities, identifying areas for improvement.
• Ensure compliance with program policies, procedures, and regulatory requirements.
• Provide feedback to the Manager of Enhanced Care Management on outreach performance and client satisfaction.
  
  

Knowledge, Skills, and Abilities

• Experience in Quality Assurance: Strong experience in quality assurance, process improvement, or a related field, preferably within a non-profit or healthcare setting.
• Data Analysis: Ability to analyze complex data sets and translate findings into actionable insights.
• Proficiency in Software: Proficiency in data analysis tools and software, including Microsoft Office Suite and data visualization tools.
• Communication Skills: Exceptional communication skills, including the ability to convey complex ideas to non-technical audiences and write clear, concise reports.
• Project Management: Proven project management skills, with the ability to organize, prioritize, and execute projects effectively.
• Commitment to Quality: Strong work ethic, attention to detail, and a commitment to continuous improvement.
  
  

Education and Experience

College graduate preferred, although we welcome candidates with 2-3 years of experience in a quality assurance or project management role in public health, healthcare administration, or a related field.

Work Environment

This position is hybrid-remote and primarily sedentary, working at a desk in a temperature-controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

San Francisco Pay Range

$81,744—$85,218 USD

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment.