Quality Assurance Manager

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Responsibilities

Peraton is in search of a Quality Assurance Manager to oversee a Quality Management program for a large ITIL-based IT program. You will join a growing DHS contract with an exciting mission and be a core member of the Program Management Office team.

Day to Day Work Responsibilities:

• Oversee a process management program so delivery processes are documented, implemented, monitored, and improved.
• Assist teams with designing and documenting delivery processes and procedures that reflect ITIL4, Agile and PMI quality standards, and Lean Six Sigma principles
• Oversee a continual improvement governance process
• Maintain the contract quality management plan by reviewing the plan regularly with teams across the organization, and coordinating updates and improvements
• Track compliance to contract requirements
• Plan and lead internal audits to identify process implementation gaps and improvements. Work with teams to implement improvements
• Lead or support Peraton responses to Government audits
  
  

Work hours: generally, 8 to 5 PM ET, but could vary throughout the month due to report deadlines

Travel required: limited

Qualifications

Basic Qualifications:

• Bachelor's degree with 8+ years experience, master's degree with 6+ years experience or high school diploma/ged and 12+ years experience.
• U.S. Citizenship required; must hold an active DHS Public Trust clearance.
• Five years experience in a delivery role of increasing levels of responsibility for an ITIL based IT program
• three years experience successfully implementing process and quality standards on government IT programs.
• Critical thinking skills and an ability to operate independently within the program framework with a keen sense of personal responsibility and bias for results.
• Ability to analyze data from numerous data sources to determine trends
• Ability to plan, schedule and track and communicate progress with all levels within an organization
• ITIL4 Foundations Certification
• Experience using Service Now to manage change
• Master-level experience using Microsoft Project, Microsoft Excel, Microsoft PowerPoint to drive positive outcomes
• Master-level experience using Visio or other process flow tools to document processes
  
  

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care