Regional Customer Service Manager - Industrial Fluid Power
Regional Customer Service Manager - Industrial Fluid Power
SunSource
Houston, TX
See who SunSource has hired for this role
- Maximize customer satisfaction by providing outstanding customer service
- Maximize contribution margins in each district
- Exceeding service level goals around on time and error free performance
- Provide leadership around coaching, communication, training, career development. This role will have responsibility for customer service districts in Houston, Dallas, New Orleans, El Paso, and Phoenix. Experience, Education and Skills
- 2+ years business or technical degree OR equivalent combination of training and experience
- 5 or more years in a management or supervisory role with a proven track record of leadership and relationship building
- Successful track record of handling customer accounts in a manufacturing or distribution environment, with a thorough understanding of the processes and detail of the customer service function.
- Excellent verbal and written communication skills
- Strong problem solving and decision-making skills
- Ability to create a collaborative team environment across a wide geography with clear established goals
- Experience with Infor CRM products, specifically Trend or SX.e is preferred.
- Facilitate development by providing coaching and training.
- Provide daily supervision and training on overall direction to all district level Customer Service Managers and, in turn, encourage coaching and training to their respective teams
- Develop thorough knowledge of the SunSource operating system to provide guidance to the customer service team as well as make recommendations for improvements
- Provide operational and sales support for the local Region/District Sales managers
- Coordinate local customer service management engagement as a backup for the CSR staff as necessitated by CSR time off
- Build strong working relationships with various departments to ensure all internal and external customer issues/concerns are resolved within an appropriate time frame.
- Provide reporting and analysis of customer service, operational, and other related key metrics such as On-Time and Error Free performance, Customer Service Productivity (booked lines/orders, invoice $’s etc), Quote Follow up and conversion, Outbound calling and lead generation, and District and SBU level margins and sales goals
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Industrial Machinery Manufacturing
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