Restaurant Success Manager

All about us

Seated is the first dynamic pricing platform for restaurants - we help fill their empty seats while providing consumers incredible rewards. We are quickly expanding our offerings to cities across the country and are looking for talented and ambitious people to embark on the journey with us!

The role

Our Restaurant Success team is growing, and we are looking for a Restaurant Success Manager to join the team. There are two central focuses for this role - The first is to manage relationships with a portfolio of our restaurant partners, helping with general account management, and ensuring that our restaurants are getting value from their partnership with us. The second is to help drive revenue growth by identifying opportunities for our partners to optimize their presence on the Seated platform and network.

To be successful in this role, you will be highly motivated and self-driven, with a clear passion for growing partnerships. You will have a sense of ownership and pride in your impact on the company’s success.

What you’ll do

• You will help strengthen Seated’s customer retention through calls and emails with partners
• Educate existing partners on the value of Seated’s services
• Provide internal feedback on how to improve retention
• Proactively look for opportunities to grow revenue within the Seated partner portfolio
• Proactively build and maintain relationships with an assigned portfolio of Seated partners while addressing concerns
• Ensure all accounts in your portfolio are accurately represented in-app and across the network
• Handle all inbound support tickets for your assigned portfolio in a timely manner
• Maintain assigned account data within our CRM and report on the status of accounts accurately
• Help your assigned portfolio of restaurants bring in new customers and optimize their revenue

What you’ll bring

• 2+ years of work experience in a Customer Success, Account Management, or Sales role (ideally in SMB space)
• Excellent communication and negotiation skills
• Friendly, authentic, patient, and empathetic
• Self-starter and problem-solver mindset with the ability to juggle multiple tasks at once
• Analytical mind with the ability to interpret data to answer customer questions
• Ability to work in a fast-paced, demanding environment and bring a serious amount of passion to the company mission and team development
• Experience working in the restaurant or hospitality industry is preferred but not required

What you’ll get

• Salary range: $50,000 - $80,000 per year
• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans for you to choose from including virtual care
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• Seated ‘Unplugged Day’ - We make sure all employees take at least 1 day off every month to completely “unplug” from work (no slack/no email).
• $100 a month to spend at Seated restaurants