Sales Operations Manager

Job Title

Sales Operations Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them

Kaplan North America's Sales Operations Manager is responsible for the drafting and ongoing maintenance of Sales department policies. The individual responsible for sales operations will document operational improvements and support the creation of clear processes for the Partnership Organization. The position requires an individual who is organized, thoughtful, and can work well in a cross-functional environment.

Primary/Key Responsibilities

• Working closely with the Senior Manager, Sales Operations to draft and maintain sales policy and procedural documentation.
• Monitor and assist with non-standard pricing requests, and non-standard business terms, and escalate any non-standard practices to senior Sales leadership.
• Collaborate with the Analytics and Sales leaders to build reporting to help in identifying potential red flags in business requests.
• Determine, maintain, prioritize, and complete documentation requests from across Kaplan North America.
• Oversight and management of the account ownership change management process.
• CRM data integrity and hygiene management, across KNA's multiple CRM solutions.
• Collaboration with the Post-Sales support team to proactively keep them abreast of product, program, or partnership changes.
• Support systems migration projects as needed.
• Manage the ongoing requests related to sales enablement tools and engage the vendor for resolution if necessary.
• Establish and maintain vendor profiles and relationships as needed.
• Assist the Senior Manager, Sales Operations and Executive Director, Implementations, and Sales Operations with special projects and other work requiring additional support.
  
  

Minimum Qualifications

• Bachelor’s Degree, Business, Technology, or Related Field
• 5+ years of experience supporting business and/or sales relationships
• Excellent written and verbal communication skills   
• Ability to work collaboratively across multiple departments
• Excellent time management and prioritization skills
• Ability to hold others accountable for timeline commitments.
• Act as a resource for clients, and internal subject matter experts for questions and problem resolution.
  
  

Preferred Qualifications

• Experience with Microsoft suite of products, Excel, Salesforce, GSuite, Salesforce
  
  

We Offer a Competitive Benefits Package Including

Remote work provides a flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility start on day 1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, and sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

And so much more!

For full-time positions, Kaplan has two Salary Grades, this position is a Salary Grade B: $64,000 - $202,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Sales

Business Unit

00092 Kaplan Health

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement

Kaplan is an Equal Opportunity Employer. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.