Sales Supervisor

This opening is for a new Lacoste Boutique at Dadeland

Summary Description:

At Lacoste, we think Life is a Beautiful Sport and hope you do too. If you want to be a part of a culture that values performance, innovation and joie de vivre then keep reading. Are you naturally competitive? Do others look to you for inspiration? Are you happy and upbeat? Do you want to play on the best team? If you answered yes, we want to talk with you! Lacoste strives to hire only the very best players who are at the top of their game. At Lacoste, it is all about the right attitude and we are looking for a few new Brand Ambassadors to join our winning Sales Team.

A sales supervisor is responsible for ensuring a high level of customer satisfaction through excellent sales performance. Leading by example, the sale supervisor plays an important role in driving the store’s business effecting company values and service standards.---

Essential Job Responsibilities:

- Provide a professional and excellent level of customer service with existing and new customers.

- Generate sales by identifying appropriate business targets. Build new customer base to maximize sales. Retain existing customers by providing by developing trust and strong client relationships.

- Demonstrate clientele skills through customer outreach and ward-robing skills.

- Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.

- Delegate functions and tasks to team associates.

- Implement the sales strategy plan.

- Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.

- Coach and train retail sales staff on best sales practices.

- Identify current and future trends that appeal to the consumer.

- Ensure that the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor

- Ensure merchandise is clean and ready to be displayed.

- Develop product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.

- Adhere to loss prevention and inventory control and compliance procedures.

- Ensure promotions are accurate and merchandised to company standards.

- Monitor local competitors.

- Handle customer questions, complaints, and issues.

- Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.

- Perform all other duties as assigned and required.

- Hold store keys and regularly participate in store opening and closing functions.

Core competencies and traits:

Sales and Goal Oriented – Must have the ability to maintain level of sales performance as determined by Company goals. Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales. Cooperation - Works well with other people. Takes time to help customers and co-workers when required. Adaptability/Resilience – Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.

Requirements/Qualifications:

- A minimum of 2 years sales experience in retail.

- Strong selling skills with an emphasis on client development.

- Excellent communication skills required.

- Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.

- Good leadership and motivational skills as to effectively lead a team.

- Sporting Spirit - must possess a competitive edge and drive to meet goals.

- Innovative thinker that will drive our brand forward.

Core Values and Traits:

Play to Win:

· Have the ability to take responsibility for results.

· Be responsive and able to address questions and issues every day.

· Be able to recognize the contributions of others.

· Able to recognize success as well as failure and being able to learn both individually and collectively from past experiences, retaining best practices.

Play by Daring:

· Willing to take risks and create new ways of working together.

· Being capable of changing conventional ways and doing what makes sense even when faced with challenges.

· The ability to take the road less traveled and going beyond current trends to achieve results.

· Have the ability to excite our customers with innovation.

Play as one Team:

· Able to share opinions and information to work together differently.

· Building trust and cooperation among associates to make important decisions.

· Learning to execute solutions and face difficult problems together.

· Cultivate strength and cooperative spirit.

· Share achievements within and between teams throughout the organization.

Play with Elegance:

· Being considerate of other people’s point of view.

· Recognizing that diversity in terms of opinions and approaches is an opportunity to explore new creative ways of thinking.

· The ability to have open and direct communication that fosters people development.

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* This job description is not intended to be exhaustive. It can be changed orally or in writing at any time in the discretion of management. We as Lacoste associates must always ensure that all functions of our position are represented with our core values being: Accountable, Audacious, Collaborative, and Respectful.