This position is responsible for providing overall leadership to maximize customer support and relations at assigned office location. The Sales Support Manager shall be responsible for ensuring that all aspects of customer service, shipping, order management, invoicing, and agronomic support are performed by inside sales staff at the highest level of timeliness and accuracy.
As a member of the Beck’s Family of employees, all full-time employees are eligible for a generous benefits package:
Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
Company Christmas Party, Free Lunch, $200 Merchandise Allowance, & Much More
Responsibilities
Operations
Ensure inside sales activities, initiatives, and goals at assigned location are aligned with those of the company
Evaluate and if necessary improve operational systems and / or processes that support the organization’s growth – specifically, information flow and management and business process enhancements
Assist Sales Operations Manager and Director of Business in long-term planning for sales, customer service, support and distribution of seed
Personnel Management
Maintain sufficient staffing levels to meet all office needs, obligations to customers, and deadlines under the direction of the Sales Operations Manager
Manage work schedules including weekday shift, weekend duties, and vacation time of all inside sales staff
Encourage teamwork and a positive working environment
Monitor workloads and delegate responsibilities as necessary
Clearly communicate responsibilities and expectations to inside sales staff
Ensure all required resources for efficient and excellent performance are allocated to staff
Provide staff with performance feedback on a regular basis including, but not limited to annual performance reviews
Oversees the implementation of inside sales customer service functions through the inside sales staff
Manage and increase the effectiveness and efficiency of the inside sales staff through improvements to each area of responsibility as well as coordination and communication between them all.
Communicate and liaison with all sales staff on the pertinent operations of the inside sales function
Coordinate and communicate competitive and customer information derived from Inside Sales to management
Provide verbal and written communications to other sales staff on administrative and agronomic issues relative to inside sales
Regional Locations Only*
Approve invoices for delivery loads, site transfers, building materials, and other sales support items
Assist warehouse staff as needed to meet customer obligations
Ensure kitchen has adequate resources to feed the facility staff
Assist with facility maintenance and overall appearance
Development of Personnel
Through coaching and managing, ensure that each inside sales staff member continues to grow and prosper in their career with Beck’s Hybrids
Promote and influence cross training among staff to increase value to customers, each other, the company and themselves
Job Requirements2. Characteristics for Success:3. Physical demands:
Education and Training:
Bachelor of Science Degree in Agronomy, Ag Economics, Marketing, Sales or other related field
Must possess and maintain a valid driver’s license and insurable driving record as determined by Beck’s automobile insurance policy.
Chauffer license or equivalent may be required.
This is a safety-sensitive position.
Commitment to the mission and attitudes and actions of Beck’s Hybrids
Possess a Positive attitude and Strong work ethic
Ability to handle and resolve problems
Excellent interpersonal skills and a collaborative management style
A demonstrated commitment to high professional ethical standards
Excels at operating in a fast paced work environment
Excellent people manager, open to direction and collaborative work style and commitment to get the job done
Ability to challenge and debate issues of importance to the organization
Ability to pass DOT physical examination and obtain Medical Examiner’s Certificate may be required.
Experience:
Prior experience working as an inside sales consultant
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Ability to look at situations from several points of view
Ability to delegate responsibilities effectively
Ability to execute good judgment
In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Farming
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