Sercante

Salesforce Engagement Manager

Sercante Atlanta, GA
Sercante

Salesforce Engagement Manager

Sercante Atlanta, GA
1 week ago 34 applicants

See who Sercante has hired for this role

Remote Position – Any Location with Great Wifi Works!

About the Gig:

You spend your days leading Sales Cloud and Multi-Cloud projects on the Salesforce platform. You own the client relationship, evaluate the client's technology stack and ensure seamless execution of the objectives established in the sales cycle and in monthly strategy sessions with the client. You are like an extension of the client's team, and the brains of their operation.

A Day-in-the-Life:

  • Managing Sales Cloud and Multi-Cloud (Service Cloud, Marketing Cloud, Experience Cloud, etc.) projects, timelines, and deliverables
  • Navigating client's complex tech stacks + ability to make consolidation or selection recommendations
  • Telling our clients what to do next (especially when they don't know, but sometimes even if they do!)
  • Learning our customers' businesses to be able to advise them on marketing, sales, and operations strategies
  • Project managing implementations
  • Reviewing client performance metrics & recommending strategies to help improve them
  • Coordinating the work of contractors and internal people to serve clients as efficiently & effectively as possible
  • Holding training sessions & topical workshops with clients
  • Monitoring hours burndown & budgets
  • Sharing knowledge with your teammates

A Successful Engagement Manager will:

  • Be self-driven and comfortable with ambiguity
  • Build strong relationships with clients
  • Ask great questions and get clear on client goals/requirements before proceeding
  • Work well with marketers & business leaders at all levels of an organization
  • Be crazy organized, deadline driven, and own details
  • Know Sales Cloud inside and out
  • Teach others and break down hard technical concepts
  • Delegate to other team members in contract or specialized roles
  • Be able to Google their way out of just about anything
  • Have a desire to continue developing skills in Salesforce, marketing strategy, and/or consulting
  • Have current or former people management experience
  • Salesforce Administrator Certification + 1 Additional Required (Sales Cloud Consultant a plus)

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Business Development and Sales

  • Industries

    Technology, Information and Internet

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