Responsible for answer phone calls from doctors’ offices and patients to accurately schedule appropriate tests by obtaining demographic and medical information. Provides appropriate preparatory information, including the daily generation and distribution of confirmation letters. Runs schedules and logs to verify accuracy.
Answers telephone in a professional manner, always handling patients, peers, physicians, supervisors, and department personnel in a respectful manner, calling customers back instead of keeping them on hold
Answers phone calls from doctors’ offices and patients, compiling appropriate information thoroughly, scheduling appropriate test per diagnosis and department schedules
Enter faxed orders and call patients to schedule appropriate test per diagnosis and department schedules
Assures diagnoses are appropriate for tests scheduled in the department
Selects appropriate patient from master patient index, interfacing scheduling with registration
Informs caller of visit time and registration requirements
Provides procedure preparatory information including generating and distributing confirmation letters
Rearranges and reschedules as needed
Runs schedules and activity log to verify work and ensure accuracy
Keeps current on schedule changes by utilizing the booking notes
Participates in departmental meetings, in-services, and observes tests being performed in each department
Responsible for other duties such as: filing and stocking supplies
Understands the booking/scheduling functions as they relate to the overall functions of HSC, the operating room, PACU, etc.
Does call backs for mammogram patients who need to come for a follow up
Overrides "red" conflict times when appropriate and necessary
With assistance from the Team Lead or Supervisor makes decisions for scheduling and placement of procedures in appropriate operating rooms, CVC, and specialty procedures according to established guidelines
Other duties as assigned
Qualifications
EEO Statement
Knowledge of the special needs and behaviors of infant, child, adolescent, adult, and older adult patients required/preferred
Excellent communication skills
Typing and word processing at a 40 WPM minimum
Professional demeanor required
Primary Location
MA-Newton-MGH Newton Wellesley Hospital
Other Locations
MA-Wellesley-NWH 40 Williams
Work Locations
MGH Newton Wellesley Hospital
Job
Schedular
Organization
Newton-Wellesley Hospital(NWH)
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Employee Status
Regular
Recruiting Department
NWH Central Scheduling
Job Posting
Jun 4, 2024
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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