Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
Achieving Financial Results and Contributing to Firm’s Revenue Growth
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Attributes
Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry
Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations
Requirements:
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies; must bring experience delivering in a manufacturing environment
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Real Estate
Referrals increase your chances of interviewing at JLL by 2x