Senior Manager, Content Design

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Lead, influence, and set the vision for T-Mobile’s product experiences! As an exceptional storyteller and communicator in the Senior Manager of Content Design role on the Product, Experience Design & Innovation team, you will define and manage the end-to-end product content strategy and inspire and influence product design, product management, marketing, and other disciplines to lead with user-centric content— enabling teams to build great products that share a cohesive product vision and narrative, to address real user needs.

Job Responsibilities:

• Lead a team of content designers, providing feedback and coaching on career development and content creation and editing, to drive development of content and evolution of content management strategy across T-Mobile product experiences.
• Establish a Content Design, or similar, team within an established organization.
• Drive content guidelines and best practices, to build deep connections and trust with users by delivering a cohesive product narrative and content strategy across product experiences.
• Influence and lead style guides and design language to help establish clear language and tone.
• Identify and champion the most efficient content workflows possible, while seeking opportunities to improve existing content workflows.
• Organize existing content, create guidelines for future content, and ensure that all content aligns across channels and user touchpoints.
• Use human-centered design methods to design, craft, and test content solutions that address real customer challenges. 
• Set clear objectives and KPIs for content quality, effectiveness, SEO, awareness, impressions and visits.
• Create tools, guides, and templates to empower the team to create their own great content and scale the discipline.
• Work Experience:
• 4-7 years of experience in the development of content inventories, taxonomies, and strategies
• 2+ years of direct people management skills
• Experience collaborating with internal cross-functional partners to drive results
• Knowledge in technical software and knowledge of design and research process and strategy
• Previous experience in product, technology, or digital function highly preferred
• Experience leading content teams working with product or business teams
• Collaboration and cross-functional leadership
• Bachelor's degree in English, Communications, Journalism, Psychology or equivalent work experience.
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $133,100 - $240,100

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.