Senior Manager, Dealer Programs & Facilities

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

NHQ

Purpose

• The Dealer Program & Facility Sr. Manager is responsible for the strategy, development, and management of key dealer programs and performance to achieve top rank JDP CSI, Customer Retention, Dealer Profitability and Parts Sales.
  
  

Major Responsibilities

• Manage Hyundai Service Programs:
• Manage existing Dealer Service Programs to improve dealer performance including physical dealer capacity, people capacity, and appointment capacity.
• Develop and launch new Service Programs to support improved dealer performance.
• Create database and tracking system to manage dealer capacity improvement plans to best support profitability & customer satisfaction for Hyundai Dealerships.
• Identify process and technical integration opportunities with other service programs. Manage the technical development of programs and ensure proper integration and IT development between HMA and vendor entities.
• Define Dealership Service Process & Facility Standards:
• Define and Document the Dealer Facility Standards for the service department, including ideal layouts, merchandising displays, and service tool storage.
• Support the development and implementation of strategies and tactics to address IQS, CSI, VDS and Parts Sales within the After-Sales division.
  

Major Responsibilities (continued)

• Collaboration:
• Lead cross-functional teams for successful program development and implementation and monitor program performance.
• Work closely with all regions to create plans to resolve dealer capacity issues.
• Participate in Regional meeting and visit Dealer regularly to receive feedback on programs and dealer performance. Adjust and refine best practices base on such feedback.
• Work closely with Service Training and Operational team to ensure best practices for programs are implemented through various in dealer consulting personnel and through Service-Learning Performance.
• Work closely with Dealer Data Team to set and maintain standards based on industry benchmarking surveys.
• Participate in industry events / forums and benchmark competitors to identify, select and incorporate innovative process and programs into the Hyundai standards.

• Reporting:
• Coordinate, develop and design department presentations for broad range of audiences including HMA Executive Management, HMC Executive Management, Dealership and Region personnel.
• Ensure proper tracking and program performance metrics/measurements are identified, implemented, and reported out on a regular and as needed basis.
• Prepare proposals, planning and all supporting documents required for program procurements.
• Prepare and manage program budgets and forecasts. Monitor, track, and control budget spending.
  

Authority

• Manage vendor resources through direct authority or influence (define scope of work and ensure delivery of goods/services).
• Develop and manage program budgets.
• Decision making in both strategic and tactical actions for Parts and Service performance initiatives.
  
  

Education

~ Must be a high school graduate

~ Bachelor’s degree preferred

~ Master’s degree a plus

Related Experience

• Eight or more years of overall experience, of which at least five years are directly related experience in automotive fixed operations.
• Three or more years of automotive OE field experience calling on retail dealerships (fixed operations required, sales operations a plus).
• Three or more years of experience in cross-functional program management.
• Three or more years of experience performing complex analysis with responsibility to apply results to strategic and tactical action.
• Three or more years of supervisory experience is preferred.
  
  

Skills/Knowledge

• Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement.
• Must have broad knowledge of all Service and Parts related systems (OE and Dealership) and business processes.
• Proven and effective cross-functional program management skills.
• Thorough knowledge of dealership financial statement and understanding of fixed operations KPIs.
• Must possess the ability to perform complex analysis and apply results to strategic and tactical action.
• Strong mathematic skills.
• Excellent communication, interpersonal, and negotiation skills.
• Excellent organizational skills.
• Excellent time management skills.
• Advanced level proficiency in Excel, Word and Teams
• Expert level proficiency in PowerPoint.
  
  

Certification

• N/A.
  
  

Physical Requirements

Normal office duties

Travel: 0% - 25%

Work Model

Affiliate

#Hyundai

Compensation

$107,800.00 - $154,000.00 Annual

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
  
  

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.