Designs develop and review user-centric and physical and digital process solutions including information architectures, requirements, specifications, navigation design, flows, and wireframes.
Includes creating and updating design standards documentation to align with modern UX principles.
Facilitate workshops at a high level about customer/user experience & product strategy and vision.
Define, structure, and conduct in-person ethnographic research, and in-person and remote user & customer experience evaluations.
Perform deep analysis of physical processes and provide insights into holistic solutions that include digitization.
Mentor other areas at a client in Human Centered Design & Agile, leading by example in craftsmanship, accountability, and behavior for the other members of the design team and the client as a whole.
Interfaces with other process and technology development teams for project and system support.
Perform other duties as requested.
Qualifications:
Minimum Requirements:
High School Diploma or GED AND ten (10) years of Human Centered Design, User Experience, or other User Interface related work experience; OR.
Associate degree AND seven (7) years of Human Centered Design, User Experience, or other User Interface related work experience; OR.
Bachelors degree AND five (5) years of Human Centered Design, User Experience, or other User Interface related work experience.
Preferred Qualifications:
A background in heavy industry (mining, utilities, O&G, telecom utilities, logistics, manufacturing, etc.) or comparative work experience at via consulting through full-time or contract work is ideal.
Take a human-centered approach to improve complex processes, developing new products and applications.
Participate & conceptualize a high-level product strategy and vision.
Conduct user research to Client insights, define user personas for digital tools, and map user journeys.
Develop new concepts, storyboards, detailed interaction designs, screen flows, wireframes and prototypes to clearly articulate solutions.
Create distinctive digital experiences.
Actively collaborate as part of an agile team to ensure designs are feasible and implemented accurately.
Conduct concept and usability testing to iteratively validate and improve design solutions.
Execute product design for a range of applications that are responsive across form factors (e.g., web, mobile, tablet, etc.) and scale across platforms (e.g., iOS, Android, etc.).
Track user experience metrics and reports on the success of UX improvements, including analytics.
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Information Technology & Services
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