At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Robotic Surgical Technologies Medical Education (MedEd) team manages all aspects of system installation, start-up, customer training, field service analysis and support, and program optimization. Placement of a surgical robot in the hospital requires full time support for a four to eight-month period to ensure successful integration into the hospital’s service lines.
Robotic Surgical Technologies MedEd team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.
Medtronic is in the process of rolling out its robotic surgery platform. In that context we are looking for a seasoned operational transformation expert.
Surgical Robotics: Surgical Robotics employees believe that every patient around the world deserves access to quality care and improved outcomes. Driven by our Mission, we believe that surgical robotics can add value to the healthcare ecosystem, lessen variability, and help more people around the world get better, faster.
We're making that exciting future possible — and disrupting one of the biggest and fastest growing markets in healthcare — with a game-changing portfolio of robotic and data & analytics technologies, services, and solutions.
This role is based in Philadelphia, NYC or Pittsburgh and will require 70% travel both within this region and other parts of the United States.
You will be responsible for the successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot. Activities to integrate the Medtronic robot include training the hospital to clean and sterilize reusable instruments, arranging the off-site training of surgeons and supporting staff, updating surgeon preference cards, developing an inventory plan and kits for robotic procedures, raising awareness of robotic surgery, and helping to schedule the use of the robot. These activities would happen over a four to eight-month engagement. At the end of the engagement, the hospital should be on track to hit utilization targets before turning over the program to the sales team.
Additional post integration visits to help the hospital improve performance of their robotic surgery program, optimize resources and asset utilization.
You would be the first Robotic Surgery Start-Up Specialist, piloting its execution and preparing its broadcasting and wider commercialization outside the launch country and region.
Responsibilities may include the following and other duties may be assigned.
Meet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robot.
In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot
Train hospital staff to clean and sterilize re-usable robotic instruments
Develop a surgeon training plan, schedule attendance at Medtronic’s off-site training, arrange for proctored cases post-training
Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post training through learning curve
Conduct regular program review meetings with the hospital’s Director of Robotic Surgery
Support the technology adoption by attending most if not every case during a surgeon and staff member’s learning curve
Utilize change management techniques to engage clinical stakeholders and attain buy-in
Train and coach Hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence
Generate clear proof points of the value delivered for pilot site by such program
Package the service program developed and support its commercial deployment across hospitals
Build strong partnerships with key thought leaders, health care professionals, relevant societies, and other key stakeholders.
Support Identification of potential proctor, proctor development and proctor network management.
Implement and deliver on the execution of Medical Education strategy and activities
Execute and deliver training programs to Health Care Professionals (HCP)
Support Training Facilities as needed- Support RAS System troubleshooting at the training center
Manage training center logistics, inventory and training calendars in conjunction with key stakeholders
In conjunction with training center staff, maintain all capital equipment, including but not limited to the cleaning and reprocessing of instruments and accessories
Ensure compliance and quality across all work
Drive quality contribution and quality expectations in measuring effectiveness of all training programs.
Key areas of expertise are
Project / program management skills,
Relationship building / customer engagement skills,
Operating Room knowledge, Consultancy expertise,
Change management skills
As part of the team, you should be able to:
Work independently, yet in close relationship with its customer, propose and implement innovative approaches
Help prepare the Medtronic sales representative responsible for the account to take over day to day management of the relationships at the end of the engagement
Share and communicate determined best practices actively in the team
Work together as a team to develop new service offerings out of pilot projects for wider deployment improvement and control.
Surveys and analyzes best practices for techniques and processes.
Communicates team progress.
Performs cost and benefit analyses
Must Have: Minimum Requirements
Bachelor’s degree required
Minimum of 4 years of operating room/ hospital, sales, marketing, engineering, or robotic experience with knowledge of project management, or advanced degree with a minimum of 2 years of experience
Ability to integrate a customer team and coach it to continuously improve their performance
Ability to standardize process optimization and change management activities into reproducible packages that could be deployed in various places by different people.
Actively look for information about competitors, other industries, new techniques, and tools and build plans and guide actions for implementation in its daily job.
Strong analytical skills
Ability to interact with multinational employees on different hierarchy levels
Knowledge of general surgery procedures and environment (Colorectal, Gynecology, Urology, Upper GI, Thoracic…)
Understanding impact of Quality / Regulatory requirements
Strong communication skills
Presentation skills
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$86,400.00 - $129,600.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
About Medtronic
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
At Medtronic, most positions are posted on our career site for 3-7 days.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing
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