Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Job Summary
We are seeking a Senior Sales Operations Analyst to act as a key business partner to our Enterprise Sales leaders. Reporting directly to the Sr Manager of Sales Ops for the Americas, you will own forecasting/reporting, streamline sales processes and provide key business insights to internal stakeholders. This position is ideal for someone looking for a high-impact position, directly influencing revenue.
Location: US – Select candidate to be based in the eastern or central time zone
Key Duties & Responsibilities
Assist in the development, documentation, and standardization of sales processes, ensuring they are efficient and effective; identify areas of improvement in sales processes and implement necessary changes to enhance productivity.
Monitor the sales pipeline and provide insights to the sales team on process bottlenecks and areas for improvement.
Analyze and interpret data, including key performance indicators (KPIs), trends, and customer insights.
Generate reports and dashboards to track sales performance and present findings to management.
Collaborate with the sales team to establish performance targets based on data analysis.
Train sales representatives on the effective use of sales tools and ensure they are utilizing the tools to their full potential.
Oversee the onboarding process for new sales hires and provide ongoing support to ensure their success.
Collaborate with other departments such as marketing, finance, and operations to ensure alignment and synergy in overall business strategies.
Provide data-driven insights and recommendations to support strategic decision-making.
Conduct regular performance reviews and provide feedback to sales leaders to drive continuous improvement.
Qualifications & Experience
BS/BA (or above) with demonstrated 3+ years’ experience in sales operations, KPI reporting, or more general business reporting and analysis.
Strong understanding of standard forecasting methodology, KPI reporting, and the overall enterprise sales cycle.
Strong data analysis skills and the ability to interact and build rapport with all levels of sales/data management.
Successful track record supporting and advising regional sales leaders, identifying areas for improvement and efficiency.
A track record of balancing concurrent projects, collaborating cross-functionally to deliver projects within deadline.
Must be able to work independently to numerous personal and team deadlines, while consistently identifying areas for improvement.
An understanding of formulas, functions, and pivot tables in Excel, alongside the ability to analyze large data sets.
Competency with Microsoft Office Suite, for creation of reporting slide decks and original sales documents for distribution.
Proficiency in Excel and Salesforce is essential. Additional skills in SQL, PowerBI and Tableau are desired.
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Life insurance
Commuter benefits
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Computer and Network Security
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