Senior Salesforce Business Analyst

JOIN A DYNAMIC TEAM

Be part of an innovative organization committed to revolutionizing the healthcare technology landscape. Our team thrives in a collaborative, fast-paced environment, fueled by creativity and a shared vision of making a significant impact in the industry. With strong backing and a focus on continuous improvement, we handle multiple projects that shape the future of healthcare technology. We value agility, teamwork, and a proactive approach, ensuring that every team member’s contributions are both valued and impactful.

What You Can Expect

• Growth Opportunities: Embrace a role that offers abundant chances for professional development and personal growth within a vibrant, forward-thinking team.
• Competitive Compensation: Enjoy a comprehensive compensation package, including competitive benefits and performance bonuses.
• Flexible Work Environment: Work primarily remotely with occasional visits to our office, offering a perfect blend of flexibility and team connection.
  
  

YOUR ROLE IN MAKING A DIFFERENCE

• Requirement Mapping: Partner with diverse teams—sales, marketing, product, and finance—to gather and document detailed Salesforce requirements, aligning them with business objectives.
• Data Quality Improvement: Tackle data integrity issues within Salesforce, performing data cleanup and validation to ensure the accuracy and reliability of business information.
• Salesforce Implementation: Play a key role in developing and refining Salesforce CRM functionalities, engaging in all phases of the implementation process to support effective use and integration.
• Stakeholder Engagement: Serve as a bridge between business units and IT, translating complex business needs into actionable Salesforce solutions and facilitating seamless communication across departments.
• Agile Collaboration: Apply Agile Scrum methodologies to manage project workflows, ensuring timely delivery of Salesforce enhancements and fostering continuous improvement of CRM processes.
• Documentation and Training: Create thorough documentation for Salesforce requirements and processes, and provide training and support to users to ensure effective system utilization.
  
  

ARE YOU A SALESFORCE BUSINESS REQUIREMENTS EXPERT?

Experience

• At least 5 years of experience as a Business Analyst, with 2-3 years specifically focused on Salesforce CRM projects.
• Strong experience with Salesforce implementations and data management is highly desirable.
  
  

Technical Skills

• Proficiency in Salesforce CRM, including Sales Cloud, Marketing Cloud, and Service Cloud functionalities.
• Experience with JIRA and Confluence for project management and documentation is essential.
  
  

Methodologies

• Familiarity with Agile Scrum methodologies, with proven ability to excel in an Agile environment.
  
  

Analytical Skills

• Strong capability to analyze complex business requirements, address data quality issues, and develop effective solutions.
• Basic SQL skills are preferable.
  
  

Communication

• Excellent interpersonal and communication skills, with the ability to engage and collaborate with stakeholders at all levels, including both technical and non-technical audiences.
  
  

Problem-Solving

• Demonstrated problem-solving skills with a proactive approach to overcoming challenges and implementing improvements.
  
  

Adaptability

• Ability to thrive in a fast-paced, dynamic environment, with a willingness to embrace diverse tasks and contribute to a collaborative team culture.
  
  

Employment Type: Full-Time