Service Director
Service Director
Berkshire Hathaway Automotive
Irving, TX
See who Berkshire Hathaway Automotive has hired for this role
A minimum of 3+ years automotive Fixed Operations Director and/or Service Director/Service Manager experience is required.
Benefits:
- Paid training and development
- Career growth opportunities
- Medical, Dental, and Vision Coverage
- Yearly Service Director Academy
- Employee Discounts
- Paid vacation
- 401(k) with company match
- Consult and collaborate with Parts Manager and dealership management on all aspects of Fixed Operations.
- Wholesale growth
- All fill rate analysis
- Lost sales tracking
- General growth and profitability of the dealerships parts business
- Develop, implement and coordinate strategic plan to maximize margins
- Lead team of professionals to achieve aggressive sales goals and profit objectives
- Optimize parts inventory through direction and influence of dealership management to ensure attainment of Parts Sales objectives
- Drive growth and operational processes by utilizing the following tools, systems, products and software:
- MPI - Inspection Process
- ROAMS
- CSS - Competitive Services Strategy
- ADP
- DealerSocket and/or ELEAD
- ZAK Products
- And others as determined
- Utilize systems, hardware, software, marketing and products to maximize efficiency and accurately track inventory
- Implement and manage best practices that deliver exceptional CSI scores
- Minimum of 3+ years automotive Fixed Operations Director and/or Service Director/Service Manager experience
- Track record of excellent Customer Service Index is a must
- Bachelors, degree or equivalent experience
- Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
- Proven ability to attract, develop and retain great talent
- Must be able to work an extended hours schedule, including weekends
- Experience and desire to work with technology
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast paced environment
- Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
- All potential employees must pass pre-employment testing including a background check and drug screen
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Motor Vehicle Manufacturing
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