Service Manager
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Your Role
Business Management (50%) – Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.
Customer Relations (30%) – Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).
Safety (20%) – Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.
Perform other duties as assigned.
To succeed, you will need
Experience – 5-7 years of directly relevant experience.
Education – High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
Skills – Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel. Some travel required. Must have a valid driver’s license.
In return, we offer you
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
St. Louis, MO
Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Join us on our journey for a better tomorrow.
Your Role
Your Role
Business Management (50%) – Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.
Customer Relations (30%) – Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).
Safety (20%) – Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.
Perform other duties as assigned.
To succeed, you will need
Experience – 5-7 years of directly relevant experience.
Education – High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
Skills – Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel. Some travel required. Must have a valid driver’s license.
In return, we offer you
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
- Competitive compensation package (salary is based on knowledge, skills and experience), eligible for Annual Bonus plan, including a flexible benefits plan, and generous 401 (k) retirement plan
- Company van or car allowance and company cell and laptop provided.
- Health insurance/ Dental insurance/ Vision insurance
- Paid time off, vacation, holiday pay and sick time.
- Life & Disability insurance
St. Louis, MO
Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at Atlas Copco by 2x
See who you knowGet notified about new Service Manager jobs in St Louis, MO.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Experience Assistant Manager
Customer Experience Assistant Manager
-
Night Shift Production Associate Manager
Night Shift Production Associate Manager
-
Field Service Manager - Saint Charles, MO
Field Service Manager - Saint Charles, MO
-
Client Service Manager
Client Service Manager
-
Agent Experience Manager
Agent Experience Manager
-
Manager, Patient Support Services and Patient Navigation
Manager, Patient Support Services and Patient Navigation
-
Night Shift Service Manager - Edwardsville, IL
Night Shift Service Manager - Edwardsville, IL
-
Night Shift Service Manager - Edwardsville, IL
Night Shift Service Manager - Edwardsville, IL
-
Customer Service Manager - State Farm Agent Team Member
Customer Service Manager - State Farm Agent Team Member
-
Parts Manager
Parts Manager
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More