Service Manager
Service Manager
White Star Machinery
Topeka, KS
See who White Star Machinery has hired for this role
White Star Machinery - Topeka, KS is actively seeking a Service Manager dedicated to delivering exceptional service and prioritizing customer satisfaction. If you possess the necessary skills, relevant experience in construction/agricultural equipment, and leadership abilities to mentor and guide a team, we invite you to apply for this rewarding opportunity.
Responsibilities
- Manage daily operations, ensuring efficient workflow and maintaining a qualified team of customer-focused service technicians.
- Develop and implement effective repair methodologies, optimizing job flows to enhance service efficiency and customer satisfaction.
- Cultivate customer relationships to promote service work satisfaction. Manage warranty service processes to ensure fair treatment and maximize reimbursement from vendors.
- Forecast capital expenditures for departmental improvements. Maintain shop equipment and vehicles, ensuring they are in good repair and comply with regulatory standards (OSHA, EPA).
- 3-5 years of prior management experience preferred.
- Prior experience as a field or service technician preferred.
- A team orientation with a strong sense of commitment to the customer and service team.
- Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.
- Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.
- Monday to Friday Day Shift: Enjoy work-life balance with a consistent weekday schedule, freeing evenings and weekends for personal activities.
- Family-Friendly Environment: Join a supportive workplace that values employees' families, fostering a positive and inclusive culture.
- Comprehensive Insurance: Benefit from health, vision, and dental coverage, ensuring peace of mind for you and your family's healthcare needs.
- Paid Vacation and Flex Time: Value work-life balance with generous paid time off to recharge and spend time doing what you love.
- 401K with Profit Sharing and Bonuses: Secure your financial future with our 401K plan featuring profit sharing and bonuses, recognizing your dedication.
- Paid Training Programs: Invest in your growth with paid training sessions, equipping you with essential skills to excel in your role.
- Career Advancement: Explore numerous opportunities for growth within the company, promoting professional development from within.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Strategy/Planning and Information Technology -
Industries
Machinery Manufacturing
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